Job Description

Who were looking for

We are seeking a skilled Retail Sales Associate to join our Hamilton Health Sciences Volunteer Association Retail team on a casual basis (0-19 hours per week, with the opportunity to work additional hours) in the Gift Shop from Monday to Friday between the hours of 8:30am-5:30pm at McMaster Hospital.

What you'll do

Provides excellence in customer service by welcoming our customers in a warm and friendly manner, sharing product knowledge with them, developing partnerships with our regular customers and provides quick efficient service at the cash area Effectively operates the POS system with minimal cash variances Effectively operates the OLG lottery terminal and balances to the POS terminal Balances break open ticket sales with minimal ticket variances Balances cash tray before and after each shift Receives and accurately price stickers new product Assists with merchandizing and cleans shop displays Understands and follows shop procedures Works with the sales team to be part of an efficient, motivated and cohesive team Follows loss prevention procedures, ensures and maintains shop security at all times Participates in physical inventories and spot checks as needed Communicates customer requests and concerns and any suggestions to improve the success of the shop to the Assistant Manager Works scheduled shifts Makes helping the customers with their buying decisions the top priority using suggestive selling techniques. Performs other specific duties as directed by the Assistant Manager or Retail Site Manager

What you bring

Excellent customer service skills including strong verbal communication skills, exhibit good manners, proper personal hygiene, and bring a positive enthusiastic attitude. The ability to perform under pressure, stand for long periods of time, lift up to 25 lbs. and have good time management skills. The ability to move and respond quickly to various requests and commands, and communicate clearly and effectively with customers and co-workers Good communication and interpersonal skills, outgoing and enjoys interacting with people Contributes to a positive team atmosphere in the shop Previous retail and OLG lottery experience is preferred

What we offer

Competitive wages. Opportunities for training and advancement. Great working environment. Free uniform apparel. Employee Assistance Program. Employees Discounts and Perks at restaurants, retail, tickets, gyms, etc. in the local area.

Conditions of employment

Health Clearance from Employee Health through Hamilton Health Sciences (HHS) Having and maintaining work authorization that does not require sponsorship to work in Canada.

About us

The Hamilton Health Sciences Volunteer Association is a non-profit organization that supports patient care at Hamilton Health Sciences (HHS) through the operation of cafes, cafeterias, parking facilities, gift shops and retail services across the organization. To clarify, we are not Hamilton Health Sciences, but rather a separate organization that works within the hospitals to generate profits to donate back to HHS to enhance patient care.


The Hamilton Health Sciences Volunteer Association is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity.


We understand the social barriers preventing individuals from applying for open roles. We encourage those from the Indigenous, 2SLGBTQIA+, BIPOC, and Disabled communities to apply.


If you need any accommodation throughout the recruitment process, please do not hesitate to contact Human Resources or by phone at (905) 521-2100 x44356.