supports refugee and newcomer youth in their transition to life in Canada by providing culturally responsive settlement counseling, orientation, and engaging youth-centered programming. The role involves facilitating access to community resources, coordinating recreational and leadership programs, and addressing barriers to social and economic participation.
Key Responsibilities
Conduct needs assessments and provide personalized settlement counseling and orientation services for newcomer youth.
Recruit youth participants for programs such as Homework Club and drop-in sessions.
Organize and facilitate group activities including academic support, recreational events, leadership development, and civic engagement.
Deliver information sessions and refer clients to services such as educational institutions, employment programs, volunteer opportunities, and recreational programs.
Build and maintain relationships with community agencies to improve service coordination and ensure newcomer youth needs are met.
Accompany clients to key appointments (e.g., school enrollment, government services).
Provide translation and interpretation services to help clients access community supports.
Maintain accurate client files, documentation, and statistical records in accordance with program and funder requirements.
Identify service gaps and emerging needs among newcomer youth, and make recommendations to improve the delivery of youth settlement programs.
Prepare funders' reports and ensure timely reporting and data entry using systems such as OCMS.
Participate in program evaluations and contribute to enhancements based on findings.
Perform other duties as assigned.
Organizational and Program Responsibilities
Actively contribute to the mission, vision, and values of the organization.
Adhere to internal policies, code of ethics, and professional standards relevant to your role.
Contribute to setting program goals and priorities and assist in the evaluation of services.
Follow health and safety protocols in compliance with the Occupational Health and Safety Act (OHSA).
Perform other duties as assigned that support the program and organizational objectives.
Qualifications
Experience:
Minimum of 1-3 years' experience working with youth immigrants, refugees, and/or vulnerable youths.
Demonstrates understanding of and experience working with refugees and youth with multiple barriers.
Knowledge of and experience working with community service providers serving newcomers youth.
Understanding of needs assessment and report writing skills.
Excellent interpersonal, communication, organizational, and problem-solving skills.
Experience in facilitating group workshops, presentations, or educational sessions.
Demonstrated cultural competence and sensitivity when working with diverse populations.
Education and Skills:
Post-secondary education in Social Work, Community Services, Immigration and Settlement Studies, or a related field; or equivalent combination of education and experience.
Proficiency in Microsoft Office and digital tools for data entry and reporting.
Fluency in
English and Arabic
is required; proficiency in other languages relevant to the client base (e.g., Dari, Pashto, Farsi) is a strong asset.
Working Conditions