The Youth Navigatorprovides outreach and navigation services to vulnerable youth (ages 16-24) in community locations and on the Foundry Wellness on Wheels (FWOW). . This role supports youth transitioning to adulthood by helping them overcome barriers, access community resources, and build essential life skills. Responsibilities include one-on-one support, group facilitation, and delivering programs that promote independence and community integration.
This is a 12-month term position offering 37.5 hours per week with a typical work schedule of Monday, Tuesday, Wednesday and Friday 9:00am-5:00pm, Thursday 11am-7pm.
WHAT DOES A YOUTH NAVIGATOR DO?
Conduct interviews with participants to identify needs and challenges
Collaborate with health and social service providers to develop tailored case plans
Document participant needs and assist in selecting appropriate programs
Receive and address participant feedback, inquiries, and complaints
Advocate for participants in areas such as housing disputes, financial aid, and volunteer opportunities
Identify and assess potential emergency situations, developing short-term strategies as necessary
Assist participants in developing physical, social, emotional, and life skills goal setting, including personal hygiene, meal planning, and financial management
Provide guidance on maintaining appointments and improving interpersonal skills
Identify and inform participants about available social, economic, recreational, and educational resources in the community
Facilitate access to necessary services to meet participant needs
Manage administrative transactions related to participant accounts, petty cash, and rent supplements
Maintain accurate records, including case files, progress reports, and daily logs
Performs other related duties as assigned
YOUR STRENGTHS & EXPERIENCE:
Diploma or degree in Community/Social/Human Services required
Minimum 1 year of recent, related experience or a combination of education, training, and relevant experience
Ability to drive company bus to provide client services within the community on a regular basis
Valid Class 5 driver's license
Criminal Record Check clearance in the Vulnerable Sector
Certificates in First Aid, CPR and Naloxone considered an asset
Ability to establish and maintain rapport with participants
Communicates effectively, both verbally and in writing
Ability to work independently and collaboratively with a team
Maintain confidentiality and ethical standards in all interactions
Demonstrate cultural competence and sensitivity
Ability to maintain consistent professional boundaries
Proficient in Microsoft Outlook, Word and Excel
Experience using case management systems
Ability to analyze and assess participant situations and needs critically
Strong organizational and prioritization skills
Capacity to observe and recognize changes in participant behavior and circumstances
Demonstrate conflict resolution and problem-solving abilities
Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
WHO IS CMHA KELOWNA?
At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org
CMHA KELOWNA OFFERS YOU:
A competitive hourly wage of $24.36-28.01
Dental, Health & EAP Benefits
Wellness Spending Account
RRSP matching program
Vacation & Personal Health Days
A workplace culture that fosters learning, transparency, trust and teamwork
As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna does every day.
We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.
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