Job Description

WHO ARE WE?

At GRETA, our culture is fun, but we are still serious about what we do. Our vision is to be recognized as a unique bar serving high quality and unique street food. Our mission is to provide the highest level of hospitality through a valued team delivering excellent products, facilities, and service. We want to provide a place where everyone feels comfortable letting loose and having fun.

WHO ARE YOU

You're a natural leader with a sharp eye for detail and a passion for creating seamless, high-energy environments, and ready to grow and take on new challenges. You thrive in fast-paced environments and know how to keep the wheels turning behind the scenes

You understand how to motivate a team, manage schedules, solve problems on the fly, and keep the vibe high while hitting the numbers. You're calm under pressure, proactive with your planning and get energized by bringing people together and seeing them have a great time

POSITION OVERVIEW

As YEG Operations Manager, you will be instrumental in delivering exceptional guest experiences while maintaining GRETA's fun and vibrant atmosphere. You will lead a team dedicated to upholding our high standards of service, food, and beverage quality. Your role will involve:

Coaching and developing staff and managers to create an engaging team culture Managing front-of-house and back-of-house costs and achieving key operational targets Implementing effective scheduling and inventory control techniques Leveraging social media expertise to enhance engagement and community presence
This position is designed for high-potential leaders who are looking for career growth. If you thrive in a fast-paced environment, possess strong leadership skills, and are passionate about hospitality, we invite you to join our team.

SKILLS AND QUALIFICATIONS

Minimum 5 years in a hospitality management position Minimum 2 years of social media experience (content creation, strategy, community engagement, analytics, TikTok, Instagram expertise) Proficiency in Google Suite (Docs, Sheets, Gmail, Google Calendar Experience with POS systems (LightSpeed is considered an asset) Experience with reservation booking systems (OpenTable or similar is considered an asset) Experience with CRM systems considered an asset (TripleSeat) Strong leadership skills, with the ability to coach and develop high-performing teams Exceptional organizational abilities in a fast-paced environment Excellent verbal and written communication skills Customer-focused mindset, dedicated to ensuring outstanding guest experiences High proficiency in financial analysis, reporting, and inventory management Strong problem-solving skills, able to address challenges quickly and effectively Ability to collaborate with cross-functional departments

DUTIES AND RESPONSIBILITIES

Deliver an exceptional guest experience while maintaining high service standards Lead and mentor employees through ongoing coaching, training, and development Manage costs, meeting inventory and labor targets Utilize social media to drive guest engagement and brand awareness Oversee scheduling, hiring, and staff performance to ensure smooth operations Work closely with the Chef to ensure menu execution, costing, and kitchen cleanliness Execute administrative tasks that support the overall success of the location Collaborate with the Marketing, Operations, HR and Finance departments as necessary Work evenings, weekends, and holidays as required to support day to day operations

COMPENSATION, BENEFITS & PERKS

Total compensation of $75,000 - $90,000, inclusive of gratuities and bonus potential (base salary dependent on experience) during the training program while stationed at a store with a Weekly gratuities + annual profit-based bonus program Annual salary review Monthly cell phone allowance 2 - 3 weeks paid vacation (varies based on experience) Industry-leading 60% food & beverage manager discount at all GRETA & Hudsons Canada's Pub locations Health Benefits Package (after a 90 day waiting period) Professional Development opportunities Performance-based Rewards Trip Annual GRETA Merch Allowance Relocation Allowance (negotiable)
A cover letter is not required, but highly encouraged. Only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $75,000.00-$90,000.00 per year

Benefits:

Casual dress Company events Dental care Discounted or free food Extended health care Life insurance On-site parking Paid time off Store discount Vision care
Experience:

Management: 3 years (required) Restaurant: 3 years (required)
Location:

Edmonton, AB T5J 3M5 (required)
Work Location: In person