Job Description

The Yard Team Member is responsible for assisting all customers in the yard with their product needs while maintaining a safe, clean, and organized environment. They play an important role as they generally are the first and last contact with our customers.

ROLES & RESPONSIBILITIES

Greeting all customers in a friendly manner with 60 seconds Approaching and interacting with all customers within 15 feet Assist all customers in finding products and offering product knowledge to enhance their shopping experience Anticipate the customer's project and suggest additional products to meet customer's needs using the GQRC, customer service standard (

G

reet,

Q

ualify-ask open ended questions about their project,

R

ecommend-recommend main and add-on products based on their project,

C

lose-close the interaction by ensuring they don't need anything else and thanking them) Assisting all customers to load product into their vehicles Completing the daily cleaning and upkeep of the yard, including culling lumber, organizing and flat stacking lumber, price and product labelling & maintaining pallets and stock Keeping a clean and safe working environment for customers and employees Ensuring always in compliance with WorkSafe Standards Be proactively aware of all promotions and product availability Completing opening and closing duties for the yard.

QUALIFICATIONS

Forklift Certification or Previous Experience on Forklift are an asset Ability to work a flexible schedule including weekends and holidays Must be able and willing to work in all types of weather conditions A Passion for Customer Service with a "go above and beyond" attitude Demonstrates a willingness to learn about products Able to lift at least 50 lbs Detail orientated and strong attention to following safe work practices Excellent listening, communication, and interpersonal skills * Previous lumber, construction and/or retail experience is an asset