Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Workplace Coordinator creates exceptional environments where people thrive. In this role, you'll serve as the heartbeat of our workspace, balancing operational excellence with genuine hospitality. You'll build meaningful relationships with stakeholders, anticipate needs before they arise, and ensure seamless support for both business initiatives and community engagement. Your ability to communicate effectively, solve problems creatively, and deliver personalized service will transform ordinary spaces into dynamic, productive environments where clients and team members feel valued and supported.
*Please note that this is a fixed term position until October 2026*
WHAT YOU'LL DO

• Deliver exceptional customer experiences across your building portfolio
• Ensure direct reports are informed of operational updates and objectives
• Maintain statutory and operational compliance with contract KPIs
• Manage 1FM Canada budget, analyze variances, and support financial reporting
• Oversee vendor payments while adhering to policies
• Drive operational improvements and financial efficiencies
• Ensure compliance with JLL and client health and safety standards
• Participate actively in team and management meetings
• Collect customer feedback and develop responsive action plans
• Train, coach, and manage direct report performance
• Build effective client relationships by understanding and addressing needs
• Leverage workplace technology and data for decision-making
• Identify innovation opportunities and strategic improvements
• Coordinate operational management across critical environments and offices
• Manage projects affecting operational delivery within Canada portfolio
• Monitor and adapt to changing customer requirements
• Collaborate with global account team to achieve shared objectives

WHAT YOU BRING

• Proven leadership ability with collaborative approach to problem-solving
• Experience managing teams and building influential relationships
• Excellent time management with ability to meet deadlines under pressure
• Proactive problem-solver with natural curiosity and improvement mindset
• Skilled at translating client needs into clear, actionable deliverables
• Proficient with GSuite and Microsoft Office applications
• Strong negotiation skills across client and supplier organizations
• Decisive decision-maker who resolves issues thoughtfully and efficiently
• Financial acumen and commercial awareness in client environments
• Superior written and verbal communication skills
• Bachelor's degree in relevant field
• 3+ years in customer service, hospitality, or client-facing role
• Experience working across multiple sites in dynamic environments

WHAT'S IN IT FOR YOU

• Join an industry leader and shape the future of commercial real estate
• Deep investment in cutting-edge technology to power your work
• Comprehensive and competitive benefits plan
• A supportive, caring and diverse work environment designed for your growth and well-being

Location:
On-site -Toronto, ON
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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