Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



The Workplace Coordinator creates exceptional environments where people thrive. In this role, you'll serve as the heartbeat of our workspace, balancing operational excellence with genuine hospitality. You'll build meaningful relationships with stakeholders, anticipate needs before they arise, and ensure seamless support for both business initiatives and community engagement. Your ability to communicate effectively, solve problems creatively, and deliver personalized service will transform ordinary spaces into dynamic, productive environments where clients and team members feel valued and supported.



Please note that this is a fixed term position until October 2026


WHAT YOU'LL DO

Deliver exceptional customer experiences across your building portfolio

Ensure direct reports are informed of operational updates and objectives

Maintain statutory and operational compliance with contract KPIs

Manage 1FM Canada budget, analyze variances, and support financial reporting

Oversee vendor payments while adhering to policies

Drive operational improvements and financial efficiencies

Ensure compliance with JLL and client health and safety standards

Participate actively in team and management meetings

Collect customer feedback and develop responsive action plans

Train, coach, and manage direct report performance

Build effective client relationships by understanding and addressing needs

Leverage workplace technology and data for decision-making

Identify innovation opportunities and strategic improvements

Coordinate operational management across critical environments and offices

Manage projects affecting operational delivery within Canada portfolio

Monitor and adapt to changing customer requirements

Collaborate with global account team to achieve shared objectives

WHAT YOU BRINGProven leadership ability with collaborative approach to problem-solving

Experience managing teams and building influential relationships

Excellent time management with ability to meet deadlines under pressure

Proactive problem-solver with natural curiosity and improvement mindset

Skilled at translating client needs into clear, actionable deliverables

Proficient with GSuite and Microsoft Office applications

Strong negotiation skills across client and supplier organizations

Decisive decision-maker who resolves issues thoughtfully and efficiently

Financial acumen and commercial awareness in client environments

Superior written and verbal communication skills

Bachelor's degree in relevant field

3+ years in customer service, hospitality, or client-facing role

Experience working across multiple sites in dynamic environments



WHAT'S IN IT FOR YOU

Join an industry leader and shape the future of commercial real estate

Deep investment in cutting-edge technology to power your work

Comprehensive and competitive benefits plan

A supportive, caring and diverse work environment designed for your growth and well-being

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.