Job Description

The Workplace Coordinator creates exceptional environments where people thrive. In this role, you'll serve as the heartbeat of our workspace, balancing operational excellence with genuine hospitality. You'll build meaningful relationships with stakeholders, anticipate needs before they arise, and ensure seamless support for both business initiatives and community engagement. Your ability to communicate effectively, solve problems creatively, and deliver personalized service will transform ordinary spaces into dynamic, productive environments where clients and team members feel valued and supported.


Please note that this is a fixed term position until October 2026

WHAT YOU'LL

DO

Deliver exceptional customer experiences across your building portfolio Ensure direct reports are informed of operational updates and objectives Maintain statutory and operational compliance with contract KPIs Manage 1FM Canada budget, analyze variances, and support financial reporting Oversee vendor payments while adhering to policies Drive operational improvements and financial efficiencies Ensure compliance with JLL and client health and safety standards Participate actively in team and management meetings Collect customer feedback and develop responsive action plans Train, coach, and manage direct report performance Build effective client relationships by understanding and addressing needs Leverage workplace technology and data for decision-making Identify innovation opportunities and strategic improvements Coordinate operational management across critical environments and offices Manage projects affecting operational delivery within Canada portfolio Monitor and adapt to changing customer requirements Collaborate with global account team to achieve shared objectives

WHAT YOU BRING

Proven leadership ability with collaborative approach to problem-solving Experience managing teams and building influential relationships Excellent time management with ability to meet deadlines under pressure Proactive problem-solver with natural curiosity and improvement mindset Skilled at translating client needs into clear, actionable deliverables Proficient with GSuite and Microsoft Office applications Strong negotiation skills across client and supplier organizations Decisive decision-maker who resolves issues thoughtfully and efficiently Financial acumen and commercial awareness in client environments Superior written and verbal communication skills Bachelor's degree in relevant field 3+ years in customer service, hospitality, or client-facing role Experience working across multiple sites in dynamic environments

WHAT'S IN IT FOR YOU

Join an industry leader and shape the future of commercial real estate Deep investment in cutting-edge technology to power your work Comprehensive and competitive benefits plan * A supportive, caring and diverse work environment designed for your growth and well-being