Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

The Workplace Ambassador plays a crucial role in creating a positive and engaging workplace environment for employees and visitors. This role involves providing exceptional customer service, fostering community and collaboration, and supporting various workplace initiatives. The Workplace Ambassador serves as a friendly and knowledgeable point of contact, ensuring that the workplace operates smoothly and meets the needs of occupants and stakeholders.



This role is on-site 5 days/week and the office is located a few blocks from the Canada Place on Burrard St.

What your day-to-day will look like:

Customer Service & Reception o Provide excellent service to employees and visitors, managing reception area, visitor access control, and phone calls o Respond to inquiries, address concerns, and assist with workplace needs like room bookings and IT support coordination

Workplace Operations & Events o Coordinate workplace events, meetings, and activities including setup, catering, and audiovisual arrangements o Maintain workplace amenities (break rooms, lounges, wellness spaces) ensuring cleanliness and functionality

Communication & Compliance o Disseminate workplace announcements and updates through multiple channels (email, newsletters, digital signage) o Educate employees on policies and procedures while promoting health and safety protocols

Community Engagement & Improvement o Foster workplace community through social activities, wellness programs, and recognition initiatives o Identify process improvement opportunities and provide feedback to optimize workplace experience

Required Qualifications:

Proven experience in a customer service or hospitality role, preferably in a corporate or commercial real estate environment

High school diploma or equivalent; additional certification or coursework in customer service, business, or a related field is a plus.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.