Job Description

How would you like to support individuals from around the world to enjoy meaningful work experiences in Canada? We have an incredible opportunity for you to make a difference in the lives of young professionals who dream of working and traveling in Canada. You will be responsible for successfully matching participants to their great new job at a Hotel/Resort in Canada, and smoothing the transition into their new home. You will love this position if you are career driven, enjoy coaching participants to succeed at interviews and are always willing to go the extra mile. This role requires a high level of engagement, adaptability and networking with both employers and participants. We are looking for a highly motivated Working Holiday Program Coordinator, whose responsibility is to deliver the best possible value to our participants. Customer satisfaction is always at the forefront of our minds, and we\'re committed to providing a 12 out of 10 experience to participants! Don\'t believe us? Check our google reviews and you will see what we mean! The ideal candidate is passionate about providing truly great customer experiences, while going above and beyond to create a personalized service for clients. Does this describe you? If so, we want to talk to you! You will also work directly to support an international scheme (International Experience Canada) as we are a Recognized Organization (RO) with the Government of Canada. Responsibilities:

• Drive growth through revenue generating activities with qualifying leads (via video calls, email and social media) to educate them about our work and travel experiences and inspire them to sign up.
• Work directly with participants to prepare Canadian work permit applications (International Experience Canada) from beginning to end.
• Work closely with employers to develop a thorough understanding of their operations, culture, and hiring needs.
• Assess participant fit and profile in alignment with employer expectations.
• Resume revision & interview coaching with our participants before presenting their applications to employers.
• Place participants in roles related to their preferences, skills and experience at Canadian Resort Locations.
• Explore exciting opportunities with potential new employers and invest in understanding and creating long-lasting relationships with industry partners.
• Coordinate participants arriving in Canada to start their adventure: arranging arrivals, pre-departure orientations, managing hostel reservations, shuttles, organizing staff housing accommodation, collecting payments, etc.
• Create an exceptional customer experience by proactively engaging with participants to ensure their needs are understood and met during their stay in Canada.

YOU MUST BE:

• Passionate about travelling and able to encourage that spark in others.
• Goal and results oriented.
• Great communication and customer service skills are a MUST
• Empathetic and understanding. You always take the time to think about things from participant\'s perspective and what the outcome of your actions might be.
• Effective at multi-tasking with good attention to detail; take pride in being organized and can juggle competing priorities.
• You thrive in a collaborative environment but can also produce quality work independently.
• Able to trouble shoot using critical-thinking skills in a complex and deadline-oriented environment.
• For you, going above and beyond is the only way you know how to work.

DESIRED SKILLS & EXPERIENCE

• Post-secondary education in Business, Marketing, Hospitality or Tourism studies.
• Minimum 1 year of professional experience in Sales, Marketing, Business Development or Hospitality or equivalent experience.
• Genuine interest in recruitment for the hospitality industry in Canada.

WHY YOU WILL LOVE WORKING HERE

• Full health and dental benefits
• Every day is a new day - you won\'t get bored!
• You will be part of an amazing Government of Canada project!
• Make a positive impact by offering life-changing experiences to people.
• Growth opportunities. If you have innovative ideas, we will support their implementation.
• Hybrid work environment

Job Type: Full-time Salary: From $48,000.00 per year Schedule:

• Monday to Friday

Work Location: Hybrid remote in Vancouver, BC