Job Description

Company Description

We believe in the power of work.

Since 1994, we've been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Location:

Toronto, ON


Travel Expectations: Regional travel as required

About the Role:

Like WCG, you believe in the power of work.You understand that meaningful employment can transform lives and communities. At WCG, we're looking for a Workforce Solutions Manager who shares our passion for creating inclusive, sustainable employment pathways, especially for those facing barriers to work.


As the Workforce Solutions Manager, you will be responsible for developing, nurturing, and maintaining an ecosystem of industry partnerships that lead to long-term employment opportunities for job seekers. You will play a pivotal role in connecting WCG with major infrastructure projects across the City of Toronto, as well as local trades union leads, to create sector-specific pathways that promote diversity, equity, and inclusion.

What you'll do

Achieve/exceed customer service standards, ensuring customer calls and emails are answered and assistance provided during the first call Provide exceptional customer service and professionalism to our employer and community partners and referrals Place a high priority on building a reputable employment program through positive interactions, commitment to best practices, upholding network values and delivery of quality services Develop a strong understanding of WCG's contract, guidelines, policies, and process Support the execution of events that engage employers/sectors and unions to support them in meeting their labour market needs, including hiring events, roundtable discussions, information sessions and seminars Provide a range of centralized Employer support services to WCG and its Service Providers' staff, clients, employers, and other collaborators (both inbound and outbound)

Qualifications

What you bring

Working knowledge and experience in providing workforce development information to employers; assessing employer needs and recommending appropriate supports and local resources Experience working in an outcomes / target-based environment Strong customer service and relationship management skills with a proven sales aptitude Strong digital literacy skills including Microsoft Office Suite, especially Excel and Word Excellent administrative and organizational skills; ability to prioritize Excellent interpersonal skills coupled with strong verbal communications skills, comfortable presenting information in group settings Proven event management skills Ability to work independently with limited supervision as well as work within a team Knowledge of local labour market trends Excellent group facilitation skills Results driven with creative approach to idea generation and problem solving Ability to working in fast paced environment with changing workloads Employment conditional on criminal record check Bilingual (English and French) preferred (mandatory for Ottawa that resource be functional in both official languages)

For complete job requirements, see the full

here

.

Additional Information

What we offer

Competitive salary of $80,000 to $90,000 per year Comprehensive and flexible health and dental benefits Ongoing learning and development opportunities Generous time off policy to encourage work/life balance A diverse and inclusive workplace with a track record of high employee engagement and teamwork
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#LI-Hybrid

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada's diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.


WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you don't quite have the above credentials but feel passionate about this role and your ability to do it successfully, please

APPLY ANYWAY!

Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.