Job Description

Company Description
SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else\xe2\x84\xa2. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.


Reporting to the Operations Manager, Workflow Planning, the Workflow Control Specialist is responsible for the day-to-day management of flow standards pertaining to the process path they are assigned to. She/He will work together with operation leaders, to plan, then execute a shift, while escalating risks or standard work deviations. The ideal candidate has a strong understanding of workflow management, and has had prior experience working within a high volume operations setting. Responsibilities Workplace Safety (10%)

• Manage a safe, organized, and clean work environment following 5S
• Lead the adherence to health and safety procedures within the department

• Provide support on the creation and daily execution of the 12 weeks rolling operation plan
• Evaluate the performance of the automated flow control of operations and provide recommendations for future improvements with a focus on data and analytics
• Control the daily workflow performance of the process path assigned, and ensure compliance with all operation metrics and service level agreements
• Monitor and lead the solutions for troubleshooting workflow exceptions management, such as flow jams, outstanding tasks, resources idle time, etc.
• Drive business goals such as overall volume plan, customer experience, and reducing lead-times and unnecessary process steps in the pursuit of continuous workflow, without disruption, within the process path assigned
• Identify throughput and capacity constraints, developing scenarios, and propose successful solutions to optimize operation flow and resources within the FC
• Develop, manage, and monitor FC performance reporting on quality, productivity, cost, and other Key Performance Indicators (KPIs), as well as provide suggestions to improve standard operating procedures (SOPs)

• Foster a culture of continuous improvement and customer focus in all areas and instill the principles of this culture
• Perform root cause analysis to identify performance gaps and proactively implement changes to bridge said gaps
• Remain abreast of industry best practices and act as a subject-matter expert in flow management tools, and processes, and how they interconnect with the different process paths within the FC Operations
• Work with Managers and Peers on the implementation of continuous improvement strategies and problem-solving tools

• Bachelor\xe2\x80\x99s degree in Engineering, Business, Mathematics or a related analytical field
• 2-3 years of supply chain experience in a high volume fulfillment centre or manufacturing operation
• Data Science skill, including SQL experience, an asset
• Flexible working schedule including weekends, days, evenings, nights, overtime (Mandatory requirement)
• Experience with automation within all aspects of the fulfillment process, an asset
• Advanced knowledge of Microsoft Office Suite and Warehouse Management Systems
• Exposure to Lean Six Sigma and ISO System, an asset
• Strong written and verbal communication skills in both French and English

• Adept at analytical work with the ability to dive deep into data and provide thought-provoking, workable business solutions
• Strong and demonstrated problem-solving skills
• Critical thinking and ability to turn data into insightful interpretations
• Detail-oriented with solid organizational and process oriented skills
• Customer driven approach
• Ability to work independently with minimal supervision in a fast-paced environment
• Ability to drive operational excellence
• Mathematical skills