Job Description

Overview:

Are you recognized for your expertise and knowledge in customer service, and you strive for new challenges? If you are fluent in Cantonese and/or Mandarin, as well as fully fluent in English then we got the perfect opportunity for you!

We are currently looking for passionate and driven individuals who enjoy working with technology to join the Nordia team as bilingual telecommunications specialists (English-Cantonese/Mandarin). This is the ideal position for someone who is passionate about telecommunications and technologies looking for a rewarding career with a highly competitive wage.

As a Telecommunications Specialist, you will assist the customers of Canada\'s largest telecommunications company regarding their products and services in Cantonese and/or Mandarin and English. Thanks to your friendly nature, great listening and multitasking skills, you will discuss their needs and explore every option to offer the best solution possible while also providing, when necessary, first-level assistance to help solve their technical problems

What we offer:

• Competitive wage of $25.25/hour after training, including a multilingual premium of $3/hour and a quad premium of $1/hour;
• Performance-based incentive;
• Fully paid training and all the support you need;
• Complete benefits plan after six months of service, including:

• Comprehensive insurance (medical, dental, and life insurance);
• Great discounts on telecommunications products and services.
• Hours of Operation: Monday to Friday 6:30AM - 12AM (Eastern Time), Saturday 7:30AM-12AM and Sunday 7:30AM - 10PM (Eastern Time)

Responsibilities:

In this role, you will:

• Assist clients in Cantonese and/or Mandarin and English regarding their telecommunications products and services (Internet, phone, mobility, television) in order to find the best solution adapted to their needs;
• Diagnose and execute technical troubleshooting for phone, internet, mobility and television products;
• Promote complementary solutions according to the needs and habits discussed with the client;
• Offer an exceptional customer experience by providing a warm and courteous service.

Qualifications:

• Must be fluent in Cantonese and/or Mandarin and 100% fluent in English \xe2\x80\x93 We\xe2\x80\x99re looking for individuals who will assist customers in Cantonese and/or Mandarin; as well as to be able to take & fully support English calls
• High school diploma or equivalent completed;
• Highly comfortable with new technologies, different web browsers and have a strong technical understanding of various operating systems such as Windows and Mac;
• Proficiency in a sales environment \xe2\x80\x93 We are looking for people who are motivated to achieve results!
• Ability to work in a computerized and fast-paced environment;
• Excellent analytical and problem-solving skills;
• Excellent communication skills (oral and written) and ability to quickly connect and interact with people;
• Friendly and helpful nature - You enjoy interacting with people and helping them find the best solution to their problems;
• Excellent learning, problem-solving, and decision-making skills;
• Ability to work from home, an asset - You can discuss this in more detail with our recruitment team.

Finally, a flexible schedule is key \xe2\x80\x93 we have to be able to serve our customers when they need us (during the day, evening or weekends) \xe2\x80\x93 that\'s what service is about!

Training start date: May 8th

Why Nordia?

People are what make Nordia special. And we\xe2\x80\x99re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That\xe2\x80\x99s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out 10 Nordia employees said they would recommend us as an employer to their friends and family. That same year, Nordia was recognized by Waterstone for the second time in a row as one of Canada\'s Most Admired Corporate Cultures.

Want to learn more about our career opportunities and what makes Nordia the best place to work? to find out!

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Nordia