Job Description

Overview:

Are you known for your helpful nature and your passion for new technologies? Do you have sales skills and a great ability to connect quickly with people? We have a fantastic career opportunity for you within the Nordia team! You\'ll have the chance to work in the comfort of your home while being part of a friendly and dynamic team.

As a Retail Support Representative, you will support the store agents in various retail stores that sell the products and services from Canada\'s largest telecommunications company. You will also handle calls from customers to assist them with their mobile number porting inquiries, account transfer or responsibility, as well as some billing inquiries.

What we offer:

• Competitive base salary of $17.94 per hour after training (including a $1.94 premium per worked hour);
• Performance-based incentive;
• Monthly performance-based incentive;
• Fully paid training and all the support you need to succeed;
• Complete benefits plan after six months of service, including:

• Comprehensive insurance (medical, dental, and life insurance);
• Great discounts on telecommunications products and services.
• This position offer the possibility to work from home, but you can also work on-site according to your preference.

• Eligibility criteria:
• Must reside with the hiring location.
• Must have a minimum of 25 MBPS high speed internet;
• Must have a secure space and not be disturbed during your shift.
• Ability to work up to 40 hours a week according to the following schedule:

• Monday to Friday from 9 am to 9 pm EST;
• Saturday & Sunday - 9 am to 7 pm EST;

Responsibilities:

In this role, you will:

• Respond to various requests from retail stores employees to help support the sales process and determine the optimal solution for the client\'s needs;
• Contact existing customers to verify they have the right product or service according to their needs and habits;
• Promote complementary products and services;
• Provide an exceptional service experience to retail store representatives and customers.

Qualifications:

• Excellent communication skills (oral and written) and ability to quickly connect and interact with people;
• High school diploma or equivalent completed;
• Knowledge of the Microsoft Office Suite;
• Ability to work in a fast-paced computerized environment and perform various tasks simultaneously;
• Excellent learning, problem-solving, and decision-making skills;
• Experience in sales and technology, a strong asset

Training start date: September 25th 2023

Why Nordia?

People are what make Nordia special. And we\xe2\x80\x99re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That\xe2\x80\x99s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out of 10 Nordia employees said they would recommend us as an employer to their friends and family. In 2018, Nordia was the first company in its industry to be recognized by Waterstone as one of Canada\'s Most Admired Corporate Cultures, winning again in 2021 and recertified in 2022.

Want to learn more about our career opportunities and what makes Nordia the best place to work? to find out!

#HP

Nordia