Job Description

Overview:

You enjoy connecting with people and have experience in customer service? If you answered yes, we have a great work-at-home opportunity for you as part of the Nordia Saint John team.

By joining the team, your role will be to contact clients of Canada\'s largest telecommunications company. Thanks to your friendly personality and excellent listening skills, you will have the opportunity to discuss and offer customers support based on their needs related to wireless devices and technology.

What we offer:

• Hourly wage of $18.75 after training (including a $3.25 premium per hour worked);
• Performance-based incentive bonuses;
• A fully-paid training and coaching program;
• Complete benefits plan after 6 months of service including:

• Comprehensive insurance (medical, dental and life insurance);
• Great discounts on telecommunications products and services.
• Available to work full time according to the following schedule:

• Monday to Friday 10am till 7:30pm EST;
• Saturday - 9am till 6pm EST;
• Sunday - 9am till 5pm EST;
• This position is a work from home requirement.

• Eligibility criteria:
• Must have a minimum of 25 MBPS high speed internet;
• Must have a secure space and not be disturbed during your shift.

Responsibilities:

As a Customer Service Representative, you will:

• Make outgoing calls and respond to customer requests related to various mobility products and services;
• Build trust and loyalty by offering solutions tailored to the customer\'s situation;
• Promote complementary solutions according to the needs and habits discussed with the client.

Qualifications:

• High school diploma or the equivalent completed;
• Excellent communication and interpersonal skills - You know how to bond with customers!
• Ability to perform multiple tasks simultaneously in a computerized environment;
• Strong interest in technologies;
• Experience in sales or customer service, an important asset!

Finally, a flexible schedule is essential. We must be able to serve customers when they need us (daytime, evenings or weekends) - that\'s what customer service is all about!

Training start date: August 28th

Why Nordia?

People are what make Nordia special. And we\xe2\x80\x99re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That\xe2\x80\x99s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out of 10 Nordia employees said they would recommend us as an employer to their friends and family. In 2018, Nordia was the first company in its industry to be recognized by Waterstone as one of Canada\'s Most Admired Corporate Cultures, winning again in 2021 and recertified in 2022.

Want to learn more about our career opportunities and what makes Nordia the best place to work? to find out!

Nordia is a designated employer to the New Brunswick Provincial Nominee Program (NBPNP) and Atlantic Immigration Program (AIP). This position would be considered under NOC 64409

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