Job Description

Overview:

Are you interested in a career that allows you to work from home? At Nordia, it\'s possible! In addition to growing your career in the comfort of your own home, you will have the opportunity to join a friendly and dynamic team, even from a distance. You will benefit from job security, a wide range of social benefits, all the support you need, and much more!

As part of our Mobility Outbound team in Peterborough, you will use your relationship-building skills to connect with our long-term residential and small business customers. Do they want a new phone? You find out what they would love and show them how easy you can make it theirs. They are worried their bill might become too expensive? You explore all possible price options and find a plan they are comfortable with. If they can benefit from an additional promotion, new product, or service offer, you will find the solution for them.

What we offer:

• Competitive base salary of $20.19 after training (includes a $3.25 premium per hour worked);
• Performance-based incentive;
• Hourly premium for weekend hours;
• Fully-paid professional training and all the support to help you reach your potential;
• Complete benefits plan after 6 months of service, including:

• Comprehensive insurance (medical, dental, and life insurance);
• Great discounts on telecommunications products and services.
• Available to work full-time according to the following schedule:

• Monday through Friday: 10 am till 8 pm EST;
• Saturdays: 10 am till 6 pm;
• Sundays: 10 am till 8 pm;
• This position offers the possibility to work from home, but you can also work on-site according to your preference.

• Eligibility criteria:

• Must have a minimum of 25 MBPS high speed internet;
• Must have a secure space and not be disturbed during your shift.
• Candidates must reside near the Nordia Peterborough centre to be able to come to pick up their equipment before the training or travel there, if necessary.

Responsibilities:

As a Customer service representative, you will:

• Make outgoing calls to ensure customer satisfaction towards their current communication products;
• Enhance trust and loyalty towards the brand by providing a meaningful connection with the client;
• Promote complementary solutions with added value according to the client\'s needs.

Qualifications:

• Excellent interpersonal skills \xe2\x80\x93 You must provide a remarkable customer service experience that secures and expands the ongoing business relationship with the client;
• Previous experience in a sales environment, an asset.
• Ability to perform various tasks simultaneously in a fast-paced environment;
• Proficiency in problem-solving and decision making;

Training start date: September 5th

Why Nordia?

People are what make Nordia special. And we\xe2\x80\x99re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That\xe2\x80\x99s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out of 10 Nordia employees said they would recommend us as an employer to their friends and family. In 2018, Nordia was the first company in its industry to be recognized by Waterstone as one of Canada\'s Most Admired Corporate Cultures, winning again in 2021 and recertified in 2022.

Nordia is a designated employer to the Ontario Immigrant Nominee Program (OINP) and Atlantic Immigration Program (AIP). This position would be considered under NOC 64409 - Teer 4.

Want to learn more about our career opportunities and what makes Nordia the best place to work? to find out!

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