Job Description

Hours of Work:

37.5 weekly - 1p to 9p - Monday to Friday - On Call weekend every 4-6 weeks

Under the direct supervision of the Manager of Joan's Place and the general supervision of the Director of Shelter, the Harm Reduction Program Coordinator is responsible for providing integrated case coordination and harm reduction services to women residing at Joan's Place.

This role supports individuals with complex care needs, including mental health challenges, substance use, and housing instability--through trauma-informed and harm reduction approaches. The coordinator works collaboratively with shelter teammates, outreach teams, and community partners to ensure responsive, client-centered support and continuity of care.

Responsibilities:

Shelter Support & Case Coordination

Maintain accurate and timely client records in HIFIS, in accordance with organizational policies and procedures

Collaborate with Diversion and Outreach staff to ensure smooth operations and coordinated service delivery at Joan's Place

Provide regular updates on open files and emerging issues during weekly team meetings

Foster positive, professional relationships with external agencies serving the same client population

Participate in departmental training and continuous improvement initiatives within the Women's Housing Department

Facilitate harm reduction education and programming for clients and staff

Maintain collaborative relationships with agencies focused on substance use, mental health, and trauma-informed care

Develop cultural competency with a focus on Indigenous traditions and community engagement

Work closely with other YWCA departments to ensure integrated support for women and families

Administrative Duties

Follow case planning processes and maintain detailed electronic files including:

Intake/assessment documentation

Person-centered case plans, goal setting, and regular home visits

Follow-up assessments and check-ins

Provide warm referrals to community agencies and programs

Complete VI-SPDAT/SPDAT assessments

Track referrals, contacts, and statistics in accordance with program standards

Attend weekly meetings to coordinate caseload and ensure regular communication

Facilitate and lead internal and external presentations as needed

Qualifications:

Experience working with Indigenous communities and cultures

Bachelor's degree in Social Work, Justice Studies, or related human service field, or equivalent combination of education and experience

Minimum 2 years of case management experience preferred

Experience supporting individuals with complex needs and homelessness

Knowledge of Child Welfare, Trauma-Informed Care, and Family Violence are assets

Strong independent and team-based work skills

Accurate record-keeping and basic computer proficiency (HIFIS experience is an asset)

Training and facilitation experience

Strong communication, organizational, and crisis intervention skills

Cultural awareness and respect for diverse backgrounds

Valid Class 5 driver's license

Valid First Aid/CPR certification

YWCA Regina Employment Benefits:

4% Employer RRSP Contribution-set up by employee-after three months in position-no match required Employer paid benefits - option to enhance at minimal employee cost - after three months in position 10 - Stat Holiday Days + 3 - YWCA Regina recognized days paid - annually Paid vacation days, accrued based on hours worked Paid sick days, annually - with carryover - based on hours worked Use of YWCA Regina vehicle fleet - for work purposes - with right credentials On site gym Casual dress code Volunteer opportunities
Job Types: Full-time, Permanent

Pay: $23.90-$25.10 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance On-site childcare On-site gym On-site parking Paid time off Vision care Wellness program
Work Location: In person