Job Description

6
Type of Contract: Permanent
Hours of Work: 0-14 Hours/Week
Compensation: $24.29/Hour
Job Code: 1-MRE-2026
Start Date: TDB
Department: Housing and Gender Based Violence Support Services
Location: Hamilton, Ontario
ABOUT US
Founded in 1889, YWCA Hamilton is known as one of Hamilton's original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.
YWORK FOR US?
Grounded in our core values of intersectional feminism, people-centred approaches, belonging, shared responsibility and strong partnerships, our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.
AS A YWCA HAMILTON EMPLOYEE YOU GET

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If you're passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team!
Provides support and services to women and gender non-binary individuals in life transition residing in housing at the YWCA Hamilton Transitional Living. Supports include crisis intervention, supportive counselling, referral advocacy, goal planning, programming and group facilitation to meet the needs of women in crisis.

• Assists in the operation of day to day shelter needs and working collaboratively with women to facilitate a plan to safe and effective independence;
• Conducts intake meetings and assessments of clients/residents to identify client needs, provides information and referrals in the areas of housing, health, employment, education, social assistance matters, and counselling;
• Communicates, advocates and collaborates with community agencies (e.g. courts, legal services, housing) to provide resources and referrals to clients/residents;
• Works with clients/residents individually and/or in groups to improve social and living skills by providing regular programming (e.g. goal setting, safety plans, planning);
• Works within general rules, procedures and standards, referring issues or problems to supervisor;
• Provides crisis intervention and counselling support;
• Participates in case conference meetings and case management development;
• Provides light housekeeping (preparing room for occupancy and clean units as clients move out, laundry) and serves prepared food to residents;
• Provides front line desk support including safety and security for Transitional Living building during evening and weekend hours;
• Supports YWCA Hamilton mission, vision and values.

QUALIFICATIONS

• Completion of 2 years college in social work or human services or equivalent;
• 1 to 3 years' experience working with telephone and in person crisis management;
• Experience working with women with multiple barriers and concurrent disorders (mental health, addiction, violence);
• Experience working with newcomer women;
• Must provide a current Vulnerable Sector Police check or willingness to obtain at own cost;
• Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost;
• Knowledge of harm reduction strategies and training in administering naloxone an asset;
• Must be able to work from a feminist, anti-racist/anti-oppressive perspective;
• Ability to work rotating shifts (days, afternoons, evenings) on weekdays and/or weekends;
• Excellent interpersonal and communication skills;
• Bilingual English/French or other languages an asset;
• Food Handlers certification an asset;
• Knowledge of social housing and in community resources.

As part of YWCA Hamilton's commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Metis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.
Accommodations are available throughout the recruitment process, if you require accommodation please reach out to jobs@ywcahamilton.org
Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen, assess, or select applicants during the hiring process.
Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

Skills Required