Job Description

Eight Ounce is looking for someone with a strong background in the coffee industry who's passionate about helping cafes, retailers, and hospitality partners succeed. If you love building relationships and are energized by working in a growing, values-driven company, you'll thrive here. This is a great opportunity to represent one of Canada's leading specialty coffee equipment distributors while connecting with a community that truly loves what they do.

We're seeking a passionate and reliable individual based in Vancouver, to join our Wholesale Relationships team. This role's primary responsibility will be managing the Vancouver wholesale market and building strong, lasting relationships with local customers. In addition, the role will provide temporary coverage for wholesale customers in Ontario and Manitoba, ensuring continuity of service and support while the incumbent team member is on leave.

The successful candidate will report directly to the Head of Business Development.

Roles and Responsibilities:

Serve as the primary point of contact for wholesale customers located in Vancouver and throughout British Columbia, and provide temporary coverage for Ontario and Manitoba. Build and maintain strong, long-term relationships with new and existing customers. Identify and pursue opportunities for account growth through regular communication and follow-ups. Provide personalized product recommendations, conduct demos or training sessions, and troubleshoot customer challenges. Monitor customer activity, re-engage lapsed accounts, and help drive sales in alignment with KPIs. Represent Eight Ounce Coffee at trade shows, competitions, and industry events to build brand presence and your network. Collaborate with internal teams (Marketing, Customer Experience, Procurement) to share insights and align on strategy. Participate in internal team meetings and training sessions to stay up-to-date on products, trends, and tools. Support broader company initiatives by providing feedback and perspective from the field.

Skills and Competencies

The ideal candidate will bring a mix of industry experience, people skills, and self-direction to the role.

Required:

Minimum 2+ years of experience in the coffee industry (cafe, retail, wholesale, or related) Based in Vancouver proper, with the ability to travel throughout the Province and country as needed A valid Class 5 driver's licence and a clean driving record Must meet eligibility requirements to be added to our company vehicle insurance policy (this includes being at least 25 years of age) Strong communication skills in person, by email, and over the phone, with a natural ability to build relationships Self-motivated, reliable, and comfortable working and managing time independently Able to work remotely while staying engaged with a collaborative team Organized, detail-oriented, and able to meet deadlines while balancing travel and events

Preferred/Nice to Have:

Proficient in French Experience with Shopify or other e-commerce platforms Background in wholesale distribution account management, or sales
Eight Ounce is an equal-opportunity workspace. We celebrate diversity and are committed to creating an inclusive environment for everyone. We offer a competitive salary, a fun working environment, a coffee gear allowance, RRSP contribution matching for full-time employees, health care and dental coverage, life insurance, employee training, birthday days off, and all the coffee you can drink from specialty roasters around the world!

Job Type: Full-time

Pay: $50,000.00-$58,000.00 per year

Benefits:

Casual dress Company events Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Store discount
Application question(s):

This role requires use of a company vehicle. Do you have a clean driving record, and do you meet the eligibility requirements to be added to our company vehicle insurance policy (which includes being at least 25 years of age)? What does relationship-building mean to you, and how do you nurture strong connections with customers or clients? This role requires balancing multiple priorities and working independently. How do you stay organized and ensure nothing falls through the cracks? This role is full-time, Monday to Friday, 9am-5pm PST, with occasional evenings or weekends for events. Can you commit to this schedule?
Experience:

Coffee Industry: 2 years (required)
Licence/Certification:

G level Licence (required)
Location:

Vancouver, BC (preferred)
Work Location: Remote