Job Description

Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

The Mopar WD Account Manager will be thoroughly familiar with the US automotive aftermarket. Their primary focus will be on selling Mopar products to independent installers and fleets through the WD and Dealer network. The position requires full time travel. The Mopar WD Account Manager responsibilities include assisting Dealers in selling Mopar and BPro products to WDs for resale to installers/fleets.

Day to Day Responsibilities

WD Account Managers will be scheduled in advance to travel with Mopar warehouse distributors, wholesalers, Dealers and WD-owned jobbers to sell and support Mopar and BPro products Acting on behalf of the Dealers and WD's, coordinate and communicate marketing and sales programs and related features including technician training, technical support, local product promotions and WD/Dealer-funded related details Will be expected to exercise initiative to follow-up on sales calls and "close" sales as authorized by sponsoring Dealers Will be required to understand high level FCA Dealer and WD organization and aftermarket strategy Will be required to submit daily sales call reports including number of planned/actual customer visits; sales results by product and description of call/next steps using TrackIT Will provide recommendations on product line expansion, pricing opportunities, market trends from the advanced analytics and data reporting system Will work with Mopar Headquarters and Field personnel to coordinate efforts and identify open markets in need of coverage Sales Contacts - Minimum contacts per representative: + One "face to face" contact with every WD every 30 - 45 days
+ One "face to face" contact with the servicing dealer every 30-45 days
+ One phone contact with every WD weekly
+ One phone contact with every servicing dealer weekly
+ Participate in standard meetings with Mopar Business Center personnel
+ Return all emails and phone calls within 24 hours
+ All contacts will be logged in TrackIt
The MSXI PMO will manage the implementation schedule, dealer contact reports, conducting post-visit surveys and compiling/reporting survey results WD Account Managers will be outfitted with a laptop Mopar is requested to provide access to Mopar network and additional program support components

Qualifications

Minimum of seven years professional experience in the automotive aftermarket and/or wholesale parts environment with specific FCA dealer experience preferred Experience in wholesale automotive parts sales, management and customer requirements Prior dealership training, coaching and consulting preferred Must possess excellent communication, presentation and negotiation skills Must be highly interpersonal with team-building and participative management skills Proficient with PC, Dealer/WD Management Systems and Microsoft Office applications Requires self-starter with ability to work under minimal supervision

Education and/or Experience

Bachelor's degree in related field or minimum 7 years equivalent experience Familiarity with the following automotive operations: Manufacturer, fleet, installer, mechanical parts wholesale, dealership parts management & aftermarket service departments Basic understanding of automobile repair and technology Experience with management of and selling wholesale automotive parts

L

anguage Skills

Candidate must professional level communications abilities in English and any other languages as required by the project client.

Computer Skills

High level of proficiency with PC and Microsoft applications including; outlook, excel, word, publisher and power point presentations. Candidate must possess demonstrated competency in Mopar /Dealer/Distributor specific software applications as required by the client.

Strategic Skills

Ability to perform GAP analysis of current operating practices and develop a comprehensive action plan based on findings. Comprehensive experience in wholesale parts business planning and marketing preferred.

Tactical Skills

Candidate must be able to execute outlined program components such as training, reporting, merchandising, marketing, group facilitation and product demonstration abilities.

Process Skills

Candidate must be proficient in all areas of process development, mapping, evaluation and execution.

Reasoning Ability

Candidate must be capable of formulating business decisions based on a logical reasoning approach and offering a solution based outcome to all situations.

Self-Starting Abilities

Must posess a demonstrated ability to operate successfully in business enviroment with limited management oversite with demonstrated teamwork abilities.

Additional Information

Physical Demands

Candidate must possess the physical capabilities necessary to accomplish the tasks assigned to the program including but not limited to; assembling merchandising displays, delivery of marketing materials, multi-day travel, extended periods of physical activity during training seminars and ability to lift a minimum of 50 lbs without sustaining injury.

Work Environment

Position is full-time Up to 90% overnight travel required Able to accommodate working from a home office location

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.