Job Description

Supports Operations Dispatch and System O&M field crew activities by researching, processing, and documenting work activities for compliance and provides necessary information both internally and externally and service to customers. Responsible for supporting dispatching operations during emergencies and provides necessary information both internally and externally. Performs research, maintains logs, prioritizes work, multitasks, and may be temporarily transferred to perform duties of higher graded roles on occasion as needed.
This position is considered safety sensitive and as such is subject to safety related policies.
You Will:

• Receive, code, process, verify, and maintain accurate and complete records on work activities generated by customers, one-call center, other departments and field crews.
• Responsible for communicating with government jurisdictions, emergency services personnel, media representatives, field personnel and customer to provide information necessary to control emergency situations.
• Responsible for accuracy and completeness of various workload logs for compliance documentation, workload planning and internal/external notifications.
• Participate in the training of new Operations Dispatch employees as needed.
• Responsible for providing research for decision making during emergencies by utilizing CAD, Smallworld and other manual and computer-based record systems.
• Initiate and update CTS conditions and WMIS work requests.
• Initiate contact or respond to calls from customers, permit agencies, one-call center, contractors, excavators, and internal company sources regarding status of construction and maintenance activities.
• Initiate permit requests in Web Portal and D. C. WEPS.
• Initiate permit process for construction and maintenance activities for both company and contract work and tracks progress for control. Obtain verbal authorizations from various jurisdictions for emergency work activities and follow up with appropriate applications after the fact.
• Provide support to the Dispatch Specialist.
• Analyze leak orders originating from customers or System O&M field operations.
• Initiate and verify various work types that generate work requests.
• Responsible for timely phone call management.
• Create and dispatch orders in Click when necessary.
• Comply with company and department policies and demonstrate required behaviors as defined by the Operations Dispatch leadership team.
• Other duties as assigned.
• Shift Work: Required
• Use of Personal Vehicle: As Required

You Have:

• High School Diploma/GED
• Twenty-four (24) months experience within and in the Operations area.
• Familiarity with SAP, SMALLWORLD, WMIS, CTS, Web Portal, Web Extender/Application Extender tracking systems preferred.
• Working knowledge of Microsoft Office products required.

Washington Gas is proud to value diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply for this role.
We offer a competitive wage of $24.82 per hour. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.
Why work at AltaGas?
AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provides affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions - from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.
We deliver affordable natural gas to approximately 1.7 million customers' homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.
To learn more about our mission:
For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.
For U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.
U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.

Skills Required