Job Description

The Field Operations Clerk supports Field Operations and System O&M field crew activities by researching, processing, maintaining, updating and documenting work activities for compliance, planned maintenance, and service to customers.

You will:

Creates Job Packages for maintenance work including but not limited to printing of Service Record Cards, SmallWorld prints and other related documents.

Initiates, updates FMDRCT conditions and WMIS work requests.

Initiates, updates and documents Miss Utility Locate Ticket information for maintenance work.

Initiates permit requests in Web Portal and WMIS and documents information for maintenance work.

Uses ARM to track and complete work requests

Uses SAP to research customer complaints and upload associated documents.

Compiles reports on orders dispatched to contractors.

Provides support to the Work Planning Supervisor, and Field Operations Supervisor.

As directed, researches various applications for customer complaints related to maintenance work performed in the field.

Researches pending Contractor scattered capital and maintenance work to identify work request issues including but not limited to errors, duplicate or repetitive work. Determines and implements appropriate actions to remediate issues.

Maintains or updates network based rosters, logs, lists, spreadsheets and/or databases related to Field Operations shifts, vehicles, equipment or other information.

.Provides other clerical support to Field Operations and System O&M field crews as directed by the Work Planning Supervisor, and Field Operations Supervisor.

Makes scanned or hard copies of documents as required and maintains or updates associated files.

Communicates with internal and external WG customers as needed to perform assigned job duties.

Tracks radio dispatched work to ensure documentation and completion.

Responsible for accuracy and completeness of various workload logs for compliance documentation, workload planning and internal/external notifications.

Performs other miscellaneous clerical duties, as needed.

You have:

• High School Diploma/GED
• Working knowledge of Microsoft Office products
• Familiarity with CICS, COS, SMALLWORLD, ARM, CTS, Web Portal, Web Extender/Application Extender tracking systems preferred

Most know Washington Gas as the local public utility whose first customer was the US Capitol and now likely includes you! But did you know that we are part of the AltaGas family of companies?

Why work at AltaGas?

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide clean and affordable energy to our customers. AltaGas assets include: Washington Gas/WGL, SEMCO, and Petrogas.

Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions \xe2\x80\x93 from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver clean and affordable natural gas to approximately 1.6 million customers\xe2\x80\x99 homes and businesses through regulated natural gas distribution utilities across five jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our Core Values, please visit https://www.youtube.com/watch?v=-6N-LEcGJRQ

For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person\'s ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires: U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.

AltaGas