Job Description

*Work at Home Bilingual English Language Phone Interpreter*

(English and one of the following required languages: Swedish, Kurdish Sorani, Dutch, Oromo, Dari, Uzbek, Farsi, Ukrainian, Russian, Bengali, Mandarin, Thai, Danish, Finnish, Czech, Korean, Vietnamese, Italian, Khmer, Mongolian, Laotian, Bulgarian, Hmong, Marshallese, Pashto, and Karen)

*Job Title*: Telephone Interpreter

*Location*: Work at Home position in Canada

*Position*: Contract Position

*Position Overview*:

The Telephone Interpreter is responsible for handling calls on demand and renders the meaning of conversations between required language and English speakers. The interpreter breaks the communication barrier in a wide range of industries including: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.

The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. He/She is always professional and courteous . The interpreter uses appropriate terminology and understands common industry procedures and practices. The calls may involve simple or complex, technical or non-technical subjects. Telephone interpreters translate verbally.

*\*\*This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment.\*\**

*Principal Duties and Responsibilities:*

? Answer calls promptly and conduct interpretation in a friendly and professional manner.

? Render correct concepts and meanings according to the conventions of established

interpretation protocol, avoiding omissions or additions.

? Speak clearly in both languages using proper pronunciation, enunciation and polite

expressions.

? Maintain a professional demeanor throughout the call, at all times.

? Remain calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.

? Maintain punctuality and availability during scheduled work hours.

? Follow client instructions, in compliance with protocol to ensure client expectations are

met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client's permission.

? Understand protocol and terminology for various industries including, but not limited to Healthcare, Insurance, Finance and Law.

? Demonstrate commitment to cultural sensitivity and working in a diverse environment.

Requirements

*Qualifications*

? Fluency in the required language and English and skilled in the associated cultural

dynamics.

? Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.

? Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.

? Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation would be an asset.

? Must be at least 18 years of age.

? Legally authorized to work in the Canada.

? Able to work independently.

? Able to commit to working a minimum of 30hrs/wk.

? Has the aptitude for close attention to detail regarding shift/schedule adherence

*Technical Requirements:*

? iPhone or Android phone with a corded headset (wireless or Bluetooth headsets are not permissible)

? High speed Internet connection for work related electronic communication. This

internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 1 Mbps.

? Paper shredder to dispose of handwritten notes taken during calls

*Physical Requirements:*

? Must be able to operate a keyboard and mouse and remain in a stationary position the majority of the workday.

? Must have sufficient manual dexterity to type or write.

? May be exposed to moderate noise levels; i.e. computer, audio, telephone.

Benefits

As a Kelly employee, you'll enjoy:

• Free Skill Enhancement Training
• Employee Discounts with various companies across Canada
• Weekly Pay
• Vacation and Holiday Pay
• Employee Portal/myKelly.com online community for all things Kelly
• A fantastic team that cares about YOUR future!