Job Description

Wellness Specialist (Bilingual EN/FR) - [Remote, Canada]

Reports to:

Wellness Lead

Type:

Full-time, Regular

Location:

Remote, Canada

About Castlemain

At Castlemain, we help people understand, access, and engage with class action settlements and community programs. Our work begins with claimants, ensuring they are supported with trauma-informed, culturally grounded communications and backed by expert project management and community-focused care.



Whether we're delivering national noticing campaigns, providing direct claimant support, or partnering on community program building, we work with law firms, governments, Indigenous organizations, and administrators on national programs that ensure results.



Communication and community support is about more than sharing information -- it's about supporting well-being, healing, and connection. That's why our programs are designed to respect the dignity of community members and support the wellness of everyone involved.



With more than 200 team members, many of whom are Indigenous, we deliver services in English, French, and several Indigenous languages across the country, ensuring people are heard, respected, and supported.

Program Context

This role is foundational within Castlemain's internal Wellness Strategy for the First Nations Child and Family Services and Jordan's Principle Class Action team.



The Wellness Specialist will support the emotional, cultural, and mental well-being of team members working in sensitive and trauma-informed environments. This includes integrating Indigenous ways of knowing, being, and doing into wellness programming, strengthening cultural safety practices, and co-developing approaches that uphold wholistic wellness and culturally grounded support.



This is a permanent opportunity designed to support both the immediate needs of team members and the long-term evolution of Castlemain's internal wellness practices.

About the Role

Reporting to the Wellness Lead, the

Wellness Specialist (Bilingual EN/FR)

promotes culturally grounded, wholistic wellness for team members. This role requires lived experience as a First Nations person with deep knowledge of cultural practices, teachings, and their application to emotional and mental wellbeing.



The Specialist co-develops wellness strategies, provides direct mentorship, supports emotional and cultural safety, and helps shape the evolution of wellness programming. The position also includes monitoring program outcomes, guiding continuous improvement, and supporting internal communication related to wellness initiatives.

Key Responsibilities

Cultural and Mental Wellness Expertise

Co-develop and deliver wellness strategies and initiatives aligned with organizational goals. Provide team members with one-on-one support, mentorship, and resources to enhance their wellness. Build and maintain relationships with Elders, Knowledge Keepers, and community mental health supports. Uphold confidentiality in all interactions, while following duty-to-report protocols as needed.

Program Implementation and Improvement

Execute wellness programs rooted in Indigenous cultural practices and trauma-informed approaches. Collaborate with the Wellness Lead to refine wellness strategies based on feedback and observed outcomes. Identify opportunities for enhancements and quality improvements in program delivery.

Communication and Team Engagement

Act as a trusted resource for team members, offering empathetic support and guidance. Support internal communications to increase engagement with wellness initiatives. Collaborate with cross-functional teams including Communications, Claims Helper, and Delivery teams.

Operational Excellence

Maintain a comprehensive wellness database in partnership with the Wellness Resource Coordinator. Monitor and evaluate program success, providing insights, observations, and data to leadership. Work independently and collaboratively in a fast-paced, evolving environment.

Qualifications and Experience

Required

Fluency in English and French (written and spoken). Diploma or degree in a related field (social work, counselling, Indigenous studies, health studies, health promotion, psychology, etc.). 5+ years of experience in a helping or human services role, ideally within Indigenous communities or organizations. Lived experience as a First Nations person with deep understanding of cultural teachings, protocols, and practices related to wellness. Expertise in trauma-informed approaches, cultural safety, and Indigenous wholistic wellness frameworks. Strong interpersonal skills with the ability to build trust and offer emotional support. Experience designing and implementing strategic wellness programs rooted in Indigenous perspectives. Commitment to reconciliation and cultural humility. Ability to lead group discussions, circles, workshops, or wellness sessions. High emotional intelligence, including resilience and self-awareness.

Unique Requirements

Ability to adapt to changing needs and evolving program priorities.

Compensation

Base Salary Range:

$60,000 - $70,000 per year

Company Benefits

Health, dental, life, and disability coverage Employee Assistance Program (EAP) Flex Health Spending Account (MyHSA) Cell phone benefit 3 weeks of vacation (accrued annually) All health, dental, EAP, and flex benefits are 100% employer paid

Application Process

Candidates are invited to submit their application, including a resume and cover letter, highlighting their bilingual capabilities, lived experience, and relevant qualifications.

An Equitable Employer

Castlemain is committed to advancing equity, diversity, and inclusion in all its forms -- a commitment that enriches our company culture, strengthens the ideas we generate, and enhances the quality of service we provide to our clients.



We encourage applications from Indigenous peoples, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and others from historically marginalized groups.



Castlemain is committed to providing employment accommodations under the Human Rights Code and Accessibility Disabilities Act. If you require accommodations during the recruitment process, please inform us -- we will work with you to meet your needs.