Job Description

Discover the Nutters Everyday Naturals Experience

With 27 locations across Western Canada, Nutters has grown from a small specialty food store in Medicine Hat to a go-to destination for health and wellness.

We offer:

A wide range of wellness products--from clean beauty to supplements and specialty foods

Expert staff passionate about personalized, in-store service

An exciting store experience focused on helping our customers live well

Be part of a team that's making a difference--every day.

Wellness Manager Role

Core Accountabilities

Customer Experience & Education: Champion an exceptional customer experience by providing expert advice and guidance across our diverse product range, with a particular focus on vitamins, supplements, and personal care products. Take a lead role in educating Wellness Advisors and customers on health and wellness product benefits, and healthy living practices. Inventory Management: Oversee the store's overall inventory, ensuring optimal stock levels of top-selling products across all departments while strategically reducing non-moving inventory. Ensure on-hand accuracy, consistent follow-up on standard operating procedures (SOPs), and effective ordering to maximize sales and margins. Merchandising & Promotions: Ensure the entire store, with a special emphasis on the Wellness sections, is merchandised effectively. This includes planning and executing Flyer specials, featured items, signage, end caps, and organizing promotional deals to attract and engage customers. Store Operations & Administration: Oversee daily store operations to ensure efficiency, adherence to company policies, and occupational health & safety (OH&S) and cash handling standards. Collaborate with the Store Manager/Owner on scheduling, daily store walks, and maintaining a clean, organized and presentable environment across all sections of the store. Team Leadership & Development: Partner with the Store Manager/Owner to guide and train Wellness Advisors to provide high-quality customer service and product knowledge. Support effective teamwork and assist with preparation and delivery of annual performance evaluations for Wellness Advisors.

Key Responsibilities

Customer Experience & Education:

Stay updated on the natural products industry to provide informed and excellent customer service. Attend webinars and meetings to align with company direction and industry knowledge.

Share information and answer customer questions about health, fitness, supplements, and nutrition.

Ensure Wellness Advisors are educated and well-trained to provide product benefits in all product areas, especially the Vitamin, Supplement and Personal Care sections.

Coach and support the team to provide a stellar customer experience, to gain customer loyalty.

Support the set-up and execution of customer educational classes and in-store events.

Inventory Management:

Manage product and supplies ordering functions for all store departments. Delegate and monitor these functions with key team members.

Ensure all products are accurately labeled and priced, including price changes, Flyer specials, seasonal programs and item phase-outs.

Implement company guidelines (date checking, FIFO, etc.) for inventory clearance to reduce non-moving inventory.

Learn and become proficient with POS and inventory management software to maintain accurate records and optimize stock levels to support sales growth.

Ensure all receiving is completed and up to date prior to stocking.

Supervise inventory, shipping/receiving, and packaging areas, to ensure proper stock rotation and inventory budgets.

Receive shipments and communicate proper procedures to team members for processing incoming and outgoing documents.

Merchandising & Promotions:

Work with the team to ensure the store is well merchandised, signed, properly stocked, and presentable at opening and throughout each business day. Ensure all retail areas and merchandising units are properly faced and displays are cleaned daily. Implement promotional and store-specific merchandising to promote New at Nutters, Flyer items, and featured products for all product areas. Leverage brand demos and in-store sampling to maximize customer exposure. Inform Wellness Advisors on promotional or sale results. Provide input to Head Office in sourcing new vendors and products.

Store Operations & Administration:

In collaboration with the Store Manager/Owner, begin each day with a store walk and then determine and delegate team member duties. Maintain adequate till float/change and anticipate seasonal and promotional fluctuations. Responsible for opening and closing procedures; ensure other key team members are trained to perform these in their absence. Prepare daily cash reports and process store cash receipts for daily deposit. Ensure public and staff washrooms are kept clean, and cleaning supplies are well stocked and organized. Keep the staff lunch area clean and organized daily. Consistently review department margins and pricing to ensure profitability. Run sales reports as specified by Head Office and the Store Manager/Owner, complete analysis of reports, and act on results as required, making changes in consultation with the Store Manager/Owner. Transmit all necessary sales, pricing, and customer data as required by Head Office. Set prices for all items not managed through Head Office, adhering to company margin guidelines.

Team Leadership & Development:

Supervise, train and coach Wellness Advisors. Discuss issues or concerns with the Store Manager/Owner before taking any corrective action. Ensure Wellness Advisors comply with employment and company policies (e.g., dress code, meal breaks, safety standards). In collaboration with the Store Manager/Owner, conduct regular scheduled team meetings to discuss new products, upcoming promotions, resolve operating problems, review customer service, ideas, suggestions, and input from the team.

Requirements

Involves regular physical activity including standing for extended periods, walking, bending, lifting, and carrying objects +/- 50 pounds. Proven experience in team management within a retail or wellness environment. Strong customer service skills with the ability to engage effectively with diverse clientele. Self-starter to learn industry and brand product knowledge. Builds strong and collaborative relationships with Nutters Home Office and all vendor representatives. Experience in training development and staff motivation techniques. Experience managing inventory and ordering systems. Basic understanding of budgeting and financial management is preferred. Familiarity with point-of-sale (POS) systems is an asset. This position reports directly to the Franchise Owner.
If you are passionate about helping customers with their health and wellness, and leading a dynamic team, we invite you to apply for the Wellness Manager position at Bridgedale Pharmacy (community of Bridgeland) in Calgary, AB. Join us in making a positive impact on our community's well-being!

Job Types: Full-time, Permanent

Pay: $20.00 per hour

Expected hours: 35 - 44 per week

Benefits:

Paid time off Store discount
Language:

French (preferred)
Work Location: In person

Expected start date: 2025-08-11