Job Description

Burnaby Neighbourhood House is a non-profit organization, offering a wide range of supportive programs and services that address the diverse needs of local residents. Located on the traditional, unceded territories of the Coast Salish Nations, we are a volunteer driven community-funded agency with a unique focus on neighbours supporting neighbours.

It's a key position that requires a positive, enthusiastic individual who will provide leadership in the front reception to create a welcoming and inclusive environment and will support the overall coordination functions of the office.

General Duties and Responsibilities:

Promote Neighbourhood House program philosophy by ensuring programs have the opportunities to interconnect and achieve client integration across program areas.

Oversee the front reception including phone, hospitality service, resource and referral services, membership processing and database maintenance and welcoming place. Actives including but not limited to:

Keep program guide up to date and communicate updates and changes to team's members Received the city e-newsletter and be familiar with the CRG and other local resources. Update publications and bulletin boards. Connect visitors to the appropriate staff member or program Utilize multi lingual volunteers when needed. Oversee the Fair Play Program (Brentwood location - lead) Farmer's market coupons Office tasks that volunteers can help with Collect statistics Membership input into data base
Provide support, supervision, training, orientation and scheduling of office volunteers.

Supporting the engagement team volunteers when possible.

Handles simple cash transactions such as collecting payment, issuing receipts and maintaining petty cash and prepare bank deposits in accordance with established guidelines.

Create the physical welcoming space: coffee and tea, furniture, Decor, celebration of holidays and events, attentive to neighbours names and making connections.

Oversee equipment booking and work with Program Director for internal and external space booking. Includes invoicing, contracts and updating the team site.

Performs other support duties related to program areas.

Problem solves building issues and inform operations.

Provide clerical and administrative support to the management and staff: Arrange meetings, schedule appointment, room booking and prepare agendas and take minutes at meeting as required.

Provide admin support to management staff where necessary

Perform other duties as required.

Qualifications:

Degree or diploma in business administration or equivalent work/education experience

Excellent cross-cultural communication and interpersonal skills.

Experience working with and providing support to volunteers

Knowledge and awareness of issues surrounding diversity and multiculturalism.

Must be detail-oriented and accurate with an aptitude for working with numbers.

Excellent computer skills and experience.

Excellent organizational skills and experience with maintaining office systems.

Ability to work in a busy and interruptive work environment.

Ability to work independently and as part of a team.

Experience working in a community-based organization an asset.

First Aid certification

Second language an asset.

Location:

BNH Brentwood House- 2055 Rosser Avenue, Burnaby

Accountability:

This position reports to the Program Director.

Hours & Pay Rate:

35 hours per week @ $23.86/hr. RRSP and Extended Health benefit package (after 3 months)

Closing date

: Until the position is filled

Positions start:

As soon as possible

Job Type: Full-time

Pay: $23.86 per hour

Expected hours: 35 per week

Benefits:

Extended health care RRSP match
Work Location: In person