Job Description

About Q4 Inc.

Q4 is a leading global provider of cloud-based investor relations and capital market solutions. Through innovative technology and exceptional customer service we empower our customers to be leaders in IR. Our comprehensive communications and intelligence solutions, including websites, webcasting, stock surveillance, and IR Desktop arm industry professionals with the tools and insights investors. Q4 has offices in New York, Toronto, Copenhagen, and London. To learn more, visit: www.q4inc.com.

The gig.

Q4 is hiring for our Web Support group, where our success is literally built on our excellent responsiveness and assistance to clients day in and day out. This could be a great opportunity for you:

• First and foremost, as a Web Support Analyst you will need to respond to and resolve support tickets in a timely manner.
• As a Web Support Analyst, you\xe2\x80\x99ll use and develop valuable technical and professional skills in HTML, CSS, JavaScript, jQuery, website optimization, training, and customer service. You\xe2\x80\x99ll work with the Q4 Web content management system to help our publicly traded clients with fixes and content changes to keep their websites up to date and compliant with regulatory standards.
• Our Support group is a launching point for career opportunities in our other groups, including Product Development, Implementations, and non-technical groups such as Client Success. We will help look out for your professional development with training and encourage you to be your best.
• Hours of work: Regular hours of work: 4pm to midnight, however on a quarterly basis during our busy periods, the successful candidate must be flexible between 12 pm to midnight (Shifts will always be 8 hours and determined based on business needs).

Desired Skills, Education & Experience:

• Minimum 2-3 years of customer service experience
• Digital/web experience is a must.
• Technical, Mobile Apps and Financial experience are a bonus!
• Experience with web support/ticketing systems
• University or college degree
• Enjoy working with people and think it will be fun to work directly with clients and a solid team
• Have experience with content management systems
• Driven to expand knowledge and solve problems
• Strong communication skills
• Prioritization, escalation and an appropriate sense of urgency...a must
• Consideration will only be given to those with these MUST HAVE experiences: Account management, HTML, CSS, JavaScript, jQuery

Why Q4?

We work hard, and we have fun. Success is what motivates us everyday to be the best and keep winning in the market. We offer a variety of perks to ensure our team can always work hard and play hard:

• Unlimited paid time off. Enough said.
• Flexible work schedule.
• Competitive salary and health benefits.
• Employee Assistance Programs. We help you focus on your work life balance!
• Dog-friendly office. Hope you can handle cuteness overload!
• Food for thought. Complimentary tea, coffee and snacks!
• Monthly themed socials. Karaoke, maybe a costume, J\xc3\xa4ger or tequila?
• Tuition Reimbursements. We invest in your continued learning!!
• Hackathon events. For all who love to design and build.
• Collaborate with a fun bunch of bright, talented co-workers.
• Trendy, open concept offices in a hip part of town.

Join #Q4orce

Q4\xe2\x80\x99s diverse culture fosters a friendly, open-minded workplace. As a member of a dynamic, high-performing team, each Q4 employee is hungry to learn, valued for their contribution, and approaches each day excited to make an impact. With great reasons to work here, take advantage by submitting your application to join our growing team.

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