Job Description

Applicants must hold the proper work authorization to be legally eligible to work in Canada

Waymarker Hospitality is now considering candidates for the position of Director - Rooms Division in Waterton Lakes National Park Alberta. Waymarker owns and operates four hotels in the park ( 2 year-round - Kilmorey Lodge and Crandell Mountain Lodge; and 2 seasonal properties - Waterton Lakes Lodge Resort and Aspen Lodge)

This is a year-round position for immediate hire and provides an attractive compensation package.

Reporting directly to the Area General Manager and the Waterton Rooms Division Director is a key part of the senior leadership team.

The successful candidate will be responsible for leading and managing the rooms division of hotel operations. The Waterton Rooms Division Director will ensure professional daily oversight of Housekeeping/Laundry and Front Desk Guest Services. In addition, this role is expected to improve all operational efficiencies and contribute to strategic planning for future Rooms Division operations. This is a critical role in ensuring exceptional guest experiences, engagement and development of the employee and management teams, as well as achievement of business and financial goals.

Responsibilities include but are not limited to:

Assume overall responsibility for all rooms division hotel operations Work with and contribute to planning and initiatives undertaken Ownership and Executive Team Monitor the financial and service standards for the rooms division Contribute to the development of the organization's strategy and ensure co-operation across departments Monitor departmental performance against goals and take corrective action when necessary, including implementing cost-savings measures Provide written and verbal reports on financial and operational activities on an ongoing basis, and as requested from time to time Assist Managers in scheduling staff and some staff activities Supervise, and provide advice, support, guidance, and direction to staff; monitor the performance of staff on an on-going basis, conduct ongoing performance management of your team which includes recognition, constructive criticism, annual and quarterly reviews, etc. Contribute to the preparation of budgets and monitor expenses. Respond to employee questions regarding policies and procedures, deals with customer complaints and comments. Address and troubleshoot problems and concerns. Consistent approach to inspection and correction, where necessary, of hotel cleanliness and appearance. Ensures maintenance requests are responded to in a timely manner. Ensure available room inventory is maintained and rooms not out of order unnecessarily.
We are looking for a dynamic, enthusiastic individual to join our team. Applicant should be outgoing, self-motivated, goal-oriented individual with exceptional guest relations, problem-solving and organizational abilities. Proven leadership abilities should include effective employee retention skills, training and performance management. Labour and resource budgeting experience is an asset.

The successful candidate must have a minimum of three years' experience in housekeeping or front desk management. Additional management experience in other aspects of hotel operations like food and beverage, sales and marketing or maintenance would be an asset. A degree/diploma in Business Administration and/or Hospitality Management programs will also be preferred.

For consideration any candidates must have outstanding communication skills, be well organized, provide strategic thinking and planning, and have an attention to detail.

Job Type: Full-time

Benefits:

Dental care Extended health care Life insurance Vision care
Schedule:

This position schedules their own hours of work to ensure peak times and staff shortages have managerial support and all other Director's responsibilities are completed.
Ability to commute/relocate:

Waterton Park, AB T0K 2M0: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you hold the proper work authorization to be legally eligible to work in Canada?
Experience:

Hotel Housekeeping or Front Office Management: 3 years (required). Other hotel department management and Business Management and/or Hotel Management education also preferred.
Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Benefits:

Casual dress Dental care Discounted or free food Flexible schedule On-site parking Vision care
Ability to commute/relocate:

Waterton Park, AB: reliably commute or plan to relocate before starting work (required)
Experience:

o Hotel Housekeeping or Front Office Managment: 3 years (required)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person