Job Description

POSITION SUMMARY: Under the general supervision of the Supervisor \xe2\x80\x93 Water Billing and Collections, responds to customer inquiries and concerns and performs water billing functions and general clerical duties.

MAJOR RESPONSIBILITIES: * Provides front line in person and call center customer support, resolving Tier 1 inquiries; refers Tier 2 inquiries to appropriate staff, in responding to water and tax inquiries.

• Performs cash balancing, processing, and reconciling.
• Researches misapplied payments, issues refunds, and performs financial adjustments as required.
• Reviews, analyzes and corrects water meter readings.
• Maintains electronic payment programs for preauthorized, and e-post applications within the water billing and receivable system.
• Maintains water billing system for address changes, ownership changes, and work orders.
• Prepares journal entries and reconciles respective general ledger accounts.
• Liaises with City departments and outside bodies as required.
• Perform general office and other related duties, including vacation relief for Tax Clerks as required.

QUALIFICATIONS:

Education/Experience:

• Secondary school graduation; and
• Post-secondary courses in accounting, or
• Equivalent combination of education and experience

Skills/Abilities:

• Demonstrated skill in communication, both written and oral is essential
• Must be able to converse with the public in a courteous and tactful manner
• Must be at a basic skill level in word processing and an intermediate skill level in spreadsheet software and must possess basic on-line data entry skills

CONDITIONS OF EMPLOYMENT:

• Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)

General Information:

As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.

ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

• Photos
• Any certificates that have photo identification
• Driver\xe2\x80\x99s licences
• Police records checks

Note: The above documentation will be requested by the Human Resources & Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.

ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.

PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866

City of Thunder Bay