Job Description

Job Summary

We are seeking a dedicated and experienced Customer Care Manager to lead our customer service team. The ideal candidate will be responsible for ensuring exceptional customer experiences, managing service operations, and fostering a culture of continuous improvement. This role requires strong leadership skills, the ability to communicate effectively across diverse teams, and a passion for customer satisfaction.

This contract position may transition to a full time/permanent role.

Duties

Oversee daily customer service operations to ensure high-quality service delivery. Develop and implement customer service policies and procedures to enhance efficiency. Analyze customer feedback and service metrics to identify areas for improvement. Manage projects related to customer service initiatives and enhancements. Negotiate with vendors and partners to improve service offerings. Collaborate with other departments to align customer care strategies with overall business objectives.

Skills

Proven leadership abilities Excellent communication skills in English Strong analytical skills to assess performance metrics and implement improvements. Exceptional customer service orientation with a focus on client satisfaction. Project management experience to effectively oversee initiatives from conception to execution. Ability to negotiate effectively with stakeholders at all levels. Possess a complete and comprehensive knowledge of Tarion Warranty Statutes and timeline periods. Schedule in-suite inspections Report, schedule, and track all deficiency service with trades. Liaise with site supervisors on deficiency scheduling, progress, and completion Review and respond to all homeowner questions.
Join our team as a Customer Care Manager and play a pivotal role in shaping the future of our customer service excellence!

Job Types: Full-time, Fixed term contract
Contract length: 3 months

Pay: $65,000.00-$85,000.00 per year

Benefits:

Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Vision care
Schedule:

Monday to Friday Weekends as needed
Experience:

Customer Care: 3 years (required)
Location:

Ottawa, ON (required)
Work Location: In person

Expected start date: 2025-07-21