Job Description

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.Warranty CoordinatorCalgary, AB, CanadaFull TimeWarrantyExperiencedAre you Bold?Work for an organization that puts community at the heart of everything it does. Embrace work that is challenging, hard, dynamic, and fulfilling. Be a driver with a grit and determination that is deliberately sought. Build strong relationships with smart, knowledgeable, and diverse people.Warranty CoordinatorThe warranty coordinator is responsible for providing excellent customer service and support. You will ensure that customers have a positive experience with their warranty and seasonal items, resolving any issues they may have in a timely and professional manner. You will also be responsible for maintaining accurate records of warranty coverage and claims.What we look for?

• Completion of a diploma or certificate.
• At least three years of customer service experience.
• At least one year of experience in an office environment.
• General knowledge of residential construction is an asset.
• Knowledge of building code and safety code requirements is an asset.
• Basic knowledge of Alberta New Home Warranty policies is an asset.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong leadership skills.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Desire for continuing education and personal development.

• Responsible for customer communications for all seasonal inquiries.
• Responsible for obtaining updates from the Construction team and maintaining seasonal tracking sheet.
• Communicate directly with trades on failed inspections for seasonal items.
• Update all documents to the on line portal.
• Respond to all customer queries via phone or email within 48 hours upon receipt.
• Booking all walk-throughs and inspections (includes construction process walk throughs (electrical and cabinets), pre-possession inspection, pre-occupancy walkthrough and possession, one-month walk through, and one-year walk throughs).
• Coordinate with other departments as required to facilitate above bookings.
• Manage Outlook calendar for Warranty Technicians for customer appointments.
• Diagnose customer concerns and triage accordingly.
• Schedule initial trade days with homeowners and required trades.
• Create work orders and send to each trade as required.
• Create and send purchase orders to trades for non-warrantable work.
• Generate back charges as required.
• Follow up on open work orders if not closed in a timely manner.
• Building Assessment Report (BAR), including coordination with building envelope consultants, ANHW, and homeowners. All admin required for BAR.
• Update requires systems and processes on any correspondence with homeowners and updates from trades or field techs.
• Document management and general administration, including but not limited to:

Rohit Group