Job Description

Overview

We are seeking a detail-oriented and organized Warranty Administrator to join our team. The ideal candidate will be responsible for managing warranty claims, ensuring compliance with company policies, and providing exceptional customer service. This role requires strong analytical skills and the ability to work collaboratively with various departments to resolve warranty issues efficiently.

Duties

Review and process warranty claims in a timely manner, ensuring all necessary documentation is complete. Communicate with customers and vendors regarding warranty coverage, claim status, and resolution of issues. Maintain accurate records of warranty claims and related documentation in the company database. Collaborate with service departments to gather information needed for claim resolution. Analyze warranty data to identify trends and areas for improvement in product quality or service processes. Assist in training staff on warranty policies and procedures to ensure compliance across the organization. Stay updated on manufacturer guidelines and changes in warranty policies to maintain accuracy in claims processing.

Experience

Previous experience in warranty administration or a related field is preferred. Strong attention to detail with excellent organizational skills. Proficient in using computer systems and software for data entry and record keeping. Effective communication skills, both written and verbal, to interact with customers and team members professionally. Ability to work independently as well as part of a team in a fast-paced environment. Knowledge of automotive or product warranties is a plus but not mandatory. If you are passionate about providing excellent service and have the skills necessary for this role, we encourage you to apply for the Warranty Administrator position today!
Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 - 44 per week

Work Location: In person