Job Description

Overview

The Warming Centre Worker provides a safe, welcoming, and supportive environment for individuals seeking shelter from extreme cold weather. This position is responsible for monitoring the space, assisting guests with basic needs, ensuring safety protocols are followed, and connecting individuals to additional supports and resources when appropriate.

Key Responsibilities

Welcome and register guests entering the warming centre in a respectful, non-judgmental manner. Monitor the facility to ensure safety, comfort, and cleanliness. Distribute food, beverages, blankets, and hygiene supplies as needed. Respond appropriately to emergencies, conflicts, or crisis situations using de-escalation techniques. Enforce centre rules and maintain a calm, inclusive atmosphere. Maintain accurate logs, incident reports, and shift notes. Work collaboratively with security staff, volunteers, and community service partners. Support guests in accessing community resources (e.g., shelters, healthcare, outreach programs). Perform light cleaning duties, including sanitizing surfaces and restocking supplies. Uphold confidentiality and adhere to organizational policies and procedures.

Qualifications

1-2 years experience in a warming centre or related field. College or University diploma Human Services or; Social worker or; PSW, DSW or; Addiction Counsellor or; Related Field

Additional Certificates

First Aid, CPR CPI Vulnerable Sector Police Check
Job Type: Seasonal
Contract length: 4 months

Pay: $20.00-$25.00 per hour

Expected hours: No less than 22 per week

Work Location: In person