Job Description

Job Overview

We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. The ideal candidate will play a crucial role in ensuring customer satisfaction by providing exceptional service and support. This position requires strong communication skills, mechanical knowledge, and experience in warehouse operations to effectively assist customers with their inquiries and needs.

Duties

Respond to customer inquiries via phone, email, or in-person, providing accurate information regarding products and services. Assist with order fulfillment processes including order picking, packaging, and shipping & receiving. Utilize warehouse management systems (WMS) to track orders and inventory levels. Operate various equipment such as forklifts, reach trucks, and cranes to load and unload products safely. Collaborate with warehouse teams to ensure timely delivery of orders while maintaining high standards of quality. Perform heavy lifting as required during the order fulfillment process. Maintain a clean and organized workspace in compliance with safety regulations. Provide feedback on customer interactions to help improve service delivery.

Requirements

Previous experience in a warehouse or manufacturing environment is preferred. Familiarity with heavy equipment operation including forklifts and cranes is a plus. Mechanical knowledge is beneficial for troubleshooting equipment issues. Proficiency in using warehouse management systems (WMS) for tracking inventory and orders. Ability to perform heavy lifting (up to 50 pounds) and stand for extended periods. Strong communication skills with the ability to work well in a team-oriented environment. Detail-oriented with excellent organizational skills to manage multiple tasks effectively. Experience in shipping & receiving, order picking, packaging, construction, or warehouse distribution is advantageous. Join our team today and contribute to delivering outstanding customer service while working in a fast-paced environment!
Job Type: Full-time

Pay: $15.80-$22.00 per hour

Benefits:

Dental care Disability insurance Extended health care Paid time off Vision care
Work Location: In person