Warehouse Clerk Hic Commis D'entrepot Hic T/p (pt)
Lachine, QC, Canada
Job Description
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DHL Express
Location: Lachine, QC
Position: Warehouse
Hours: Monday - Friday: 9:00 - 15:30/ Lundi a Vendredi de 9h00 a 15h30
RESPONSIBILITIES:
- Provide visibility on shipments/updating shipment requests and status using DCVS, GEMA, GOP, WCC & HIC.
- Accountable for successful daily inbound/outbound sort management.
- Process offloaded freight from couriers.
- Calling customers to advise delays/update information etc.
- Staging of undeliverable freight as instructed.
- Ensure special handling of requests and service failure responses are followed up.
- Communicate effectively with customers over the phone & in - person.
- Other warehouse duties as assigned.
- Meet company productivity targets.
- Responsible for internal and external customer satisfaction.
- Professional representation of DHL at all times, including the maintenance & presentation of vehicles, uniforms, and waybills/products.
- Proactively manage the customer\xe2\x80\x99s perception of and level of satisfaction with our service.
- Interact effectively with other members of the customer service & operations team.
- To alert the Sales department to potential customer opportunities and/or vulnerabilities.
- Maintain productivity levels outlined by management in regard to Aging/HOS.
- Follow policy and procedures as outlined by the Shift Supervisor.
- Maintain a secure and safe working environment for all staff.
- Comply with the Collective Agreement.
RESPONSABILITES:
Utiliser des appareils de lecture \xc3\xa9lectronique ("scanners") (\xc3\xa0 main, poignet, baguette) afin de num\xc3\xa9riser tous les bordereaux d\'exp\xc3\xa9dition
- Traitement des colis / exp\xc3\xa9ditions
- Participer activement dans les op\xc3\xa9rations de tri
- Pr\xc3\xa9parer les borderaux d\'exp\xc3\xa9dition et assurer que les emballages et documents appropri\xc3\xa9s sont conformes pour l\'exp\xc3\xa9dition des colis
- Compr\xc3\xa9hension des processus douaniers lors de la pr\xc3\xa9paration des d\xc3\xa9clarations d\'importation / d\'exportation
- Suivi et retracer des colis sur le r\xc3\xa9seau \xc3\xa0 l\'aide de GEMA
- Coordonner les transferts des colis en communiquant avec les op\xc3\xa9rations du centre de service
- Fournir des commentaires afin d\'am\xc3\xa9liorer l\'exp\xc3\xa9rience client
- D\xc3\xa9montrer un comportement exemplaire en tout temps, promouvoir le respect des mesures de s\xc3\xa9curit\xc3\xa9 et de sant\xc3\xa9 au travail
- Interagir efficacement et respectueusement avec les autres membres de l\'\xc3\xa9quipe
- Assister efficacement les op\xc3\xa9rations du comptoir de service lorsque requis tout en respectant les politiques et les proc\xc3\xa9dures relatives aux exigences des points de service
- Traitez les paiements des clients. Additionner les achats / transactions et le solde en esp\xc3\xa8ces, cartes de d\xc3\xa9bit et de cr\xc3\xa9dit
- Maintenir l\'affichage et la propret\xc3\xa9 des locaux
- Aidez \xc3\xa0 emballer et \xc3\xa0 exp\xc3\xa9dier les articles
- Respecter la convention collective.
- Toutes autres t\xc3\xa2ches connexes.
MINIMUM QUALIFICATIONS:
- High School Diploma or equivalent.
- Must be 18 years of age or older.
- Working knowledge of Windows (MS Office).
- Strong interpersonal and customer service skills.
- Demonstrated ability to work effectively and on time within tight time constraints.
- Demonstrated ability to work effectively in a team environment.
- Be perfectly bilingual (French, English).
QUALIFICATIONS:
- Dipl\xc3\xb4me d\'\xc3\xa9tudes secondaires ou \xc3\xa9quivalence
- Doit \xc3\xaatre parfaitement bilingue (fran\xc3\xa7ais, anglais)
- Excellentes aptitudes pour les relations interpersonnelles et capacit\xc3\xa9 de travailler en \xc3\xa9quipe
- Capacit\xc3\xa9 d\xc3\xa9montr\xc3\xa9e \xc3\xa0 g\xc3\xa9rer simultan\xc3\xa9ment des t\xc3\xa2ches multiples.
- Capacit\xc3\xa9 d\xc3\xa9montr\xc3\xa9e \xc3\xa0 travailler sous pression
- Habilet\xc3\xa9 \xc3\xa0 soulever des boites lourdes, larges et formes diverses
- Habilet\xc3\xa9 \xc3\xa0 pouvoir rester debout sur de longue p\xc3\xa9riode de temps
- Poss\xc3\xa9der ou possibilit\xc3\xa9 d\'obtenir une certification de chariot \xc3\xa9l\xc3\xa9vateur
- Aptitudes prouv\xc3\xa9es pour le service \xc3\xa0 la client\xc3\xa8le.
- Doit pouvoir parler aux clients par t\xc3\xa9l\xc3\xa9phone en fran\xc3\xa7ais et en anglais et au comptoir de service
- Comp\xc3\xa9tences en informatique d\xc3\xa9montr\xc3\xa9e
WORKING CONDITIONS:
Often fatiguing or uncomfortable - hot or cold warehouse environment is dependent upon the season. The job might often require concentrated levels of attention and physical activity. Tension and time constraints may be an ongoing aspect of the job.
ONBOARDING & TRAINING:
All applicants are required to pass interviews, a criminal background check in order to qualify for the position.
We are an equal-opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.
Remarque: Ce r\xc3\xb4le inclut la variabilit\xc3\xa9 des horaires de d\xc3\xa9but / fin de quart en fonction du lieu de travail. Les horaires de travail et les jours de travail planifi\xc3\xa9s peuvent \xc3\xaatre modifi\xc3\xa9s de temps \xc3\xa0 autre en fonction des besoins de l\'entreprise. Par cons\xc3\xa9quent, la flexibilit\xc3\xa9 de votre horaire est une exigence du poste. Bottes de s\xc3\xa9curit\xc3\xa9 requises. Les uniformes sont fournis.
Tous les candidats sont tenus de passer des entretiens, et une v\xc3\xa9rification des ant\xc3\xa9c\xc3\xa9dents criminels afin de se qualifier pour le poste.
Nous sommes un employeur garantissant l\'\xc3\xa9galit\xc3\xa9 des chances et croyons que nous gagnerons par le recrutement et le perfectionnement de personnel repr\xc3\xa9sentant la grande diversit\xc3\xa9 de la main-d\'\xc5\x93uvre canadienne.
About DHL Express:
What makes DHL great? Our People! We know each employee\xe2\x80\x99s individual contributions make us the #1 Express Delivery and Logistics Company in the world.DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment \xe2\x80\x93 to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
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Job Detail
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Job IdJD2142297
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLachine, QC, Canada
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EducationNot mentioned