Job Description

Company Overview

At O.N.E. Transport Group, we do more than move packages; we drive Alberta's commerce. For over 18 years, our team has been the backbone of our success, providing expert logistics and warehousing services to every corner of the province.

We see every delivery as a vital link, and we empower our employees to deliver with safety, efficiency, and pride.

We Invest in Our People: We are deeply committed to creating a safe, supportive, and fulfilling work environment where you can thrive.

We Value Integrity: We are proud of our Alberta roots and are dedicated to building strong, positive relationships within the communities we serve.

We Are a Team: We succeed together by focusing on reliability and excellent service.

Job Title

Customer Service Representative

Reports To

Branch Manager.

Employment Type

Part Time - 6 months Temporary Contract

Compensation

$18.00 per hour

Job Overview

The Warehouse Customer Service Representative involves clerical support, package handling, and customer interaction within a fast-paced logistics environment. The Customer Service Representative will be working with parcel data systems, communicating with customers, and supporting package flow in the cage area.

Responsibilities and Duties

Respond to internal and external emails regarding packages and delivery issues.

Update and correct parcel addresses in the system to ensure accurate delivery.

Scan packages into the system and ensure proper documentation.

Move packages from carts to shelves in the designated cage area.

Perform general clerical duties related to package tracking and documentation.

Answer incoming phone calls and assist customers with inquiries.

Collaborate with staff to resolve package-related issues efficiently.

Maintain organized records and ensure data accuracy in all clerical tasks.

Job Requirements

Strong written and verbal communication skills with a demonstrated ability to effectively interact with a variety of people at all levels of the organization. This includes but is not limited to; telephone communication, listening skills, oral communication skills, interpersonal skills, conflict resolution skills and decision-making skills.

Basic computer proficiency, including email communication and data entry.

A high level of initiative and self-motivation along with a willingness to learn new skills within the organization as needed by management.

Aptitude for problem solving in a fast-paced environment with a high degree of accuracy and attention to detail as well as an ability to work under pressure in a high-volume production environment where quality is a top priority.

Qualifications and Skills

Reliable and punctual.

Should have reliable transportation to get to/from work.

Review and abide by company policies and procedures.

Able to prioritize and multitask effectively.

Good time management and organizational skills.

Able to follow directions.

Comfortable working in a fast-paced environment.

Comfortable performing repetitive tasks.

Hard-working and team player.

Certifications/Requirements

High school diploma or GED.

Proficient in Microsoft Office Suite, including Teams, Excel, and Word.

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified individuals. We do not discriminate based on race, colour, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, sexual orientation, or source of income.

Job Types: Permanent, Part-time

Pay: $18.00 per hour

Benefits:

Casual dress On-site parking
Ability to commute/relocate:

Edmonton, AB T5S 0A9: reliably commute or plan to relocate before starting work (preferred)
Education:

Secondary School (preferred)
Experience:

warehouse: 2 years (preferred)
Language:

English (preferred)
Work Location: In person