Job Description

We are seeking a detail-oriented and customer-focused

Warehouse and Operations Coordinator

to support both front-end customer interactions and back-end warehouse operations. This dynamic role requires excellent organizational skills, strong communication, and the ability to manage multiple tasks efficiently. The ideal candidate will play a key role in ensuring smooth order processing, timely shipments, and a positive customer experience.

Key Responsibilities:

Enter and manage customer orders in SAP with accuracy and attention to documentation requirements Greet walk-in customers and assist with order pickups, returns, and basic product inquiries Monitor and respond to emails and phone calls from customers and internal teams Coordinate outbound shipments by obtaining freight quotes, selecting carriers, and tracking deliveries Receive incoming shipments and support product put-away using established warehouse protocols Pick and pack orders according to quality, labeling, and shipping standards Maintain a clean, organized front office, showroom, and training center space Support training events by preparing materials, setting up rooms, and coordinating logistics Generate basic reports on order volume, shipping trends, and fulfillment activity Serve as backup to the Warehouse Manager and assist with general warehouse tasks as needed Maintain forklift certification and follow all safety protocols in daily operations

Qualifications & Skills:

High school Diploma. 2 years of experience in a warehouse, sales or retail. Experience in customer service or front-line sales Basic Microsoft Office skills (Outlook, Word, Excel)
This position is an hourly non-exempt position with scheduled hours from 7am - 4pm local time. Minimal travel required but must be willing to travel to Switzerland for training or activities.

Job Type: Full-time

Pay: $48,000.00-$58,000.00 per year

Benefits:

Paid time off RRSP match
Schedule:

Monday to Friday
Application question(s):

Do you have 2 years of experience in warehouse, sales or retail? Do you have experience in customer service or front-line sales? Do you have basic Microsoft Office skills (Outlook, Word, Excel)
Education:

Secondary School (required)
Language:

English (required)
Work Location: In person