Job Description

Job Statement

This role is responsible to manage inbound and outbound warehouse operations in compliance with GMP regulations. This includes responsibilities in warehousing, logistics coordination, and operational reporting to ensure product integrity, regulatory compliance, and high customer satisfaction.

Essential Functions

Receiving & Shipping

Coordinate the receiving and shipping of raw materials, components, and finished goods in accordance with GMP guidelines.

Ensure accurate documentation, labeling, and inspection of all incoming and outgoing shipments.

Maintain segregation of materials as per GMP protocols to prevent cross-contamination.

Collaborate with Quality Assurance for product release and non-conformance handling.

Accurate log all movements in SAP/Batchmaster

Ensuring paperwork is taken to Accounts Payable timely

Troubleshooting any shipping variances with customer service

Investigating all claims of shipping variances

Prepping paperwork for all orders to be shipped

Have a clear understanding of the company's policies and vision and how Shipping & Receiving contributes to these

Logistics & Carrier Coordination

Schedule inbound and outbound shipments, coordinating with approved carriers and freight forwarders.

Track shipments and communicate delays or issues proactively.

Maintain compliant shipping documentation (BOLs, COAs, temperature logs, etc.).

Coordinate the flow of all trucks in the yard

Be the point of contact for all drivers

Updatie booked appointment tracker (including fielding all phone calls)

Monitor and track the performance of freight companies i.e. late for appointments etc.

Ensure the booked appointments are in sync with the dates on the orders

Finalizing all shipping documents, including custom documents

Returns & Non-Conformance Handling

Manage return logistics, including inspection, documentation, and coordination with QA/QC.

Investigate overages, shortages, and damages (OS&D) and implement corrective actions.

Support CAPA (Corrective and Preventive Action) processes related to warehouse or transport issues.

Communication & Customer Service

Serve as the main point of contact between the warehouse, customer service, and logistics partners.

Communicate shipment status, delays, and issue resolutions clearly and promptly.

Collaborate across departments to ensure timely delivery and customer satisfaction.

GMP Compliance & Documentation

Ensure adherence to SOPs, Good Documentation Practices, and company policies.

Assist in internal/external audits and maintain audit readiness.

Accurately complete logs, records, and reports in real-time to maintain traceability.

Reporting & Continuous Improvement

Generate daily/weekly reports on warehouse and logistics KPIs (e.g., OTIF, cycle time, inventory accuracy).

Analyze trends in delays, non-conformances, and efficiency metrics.

Propose and help implement process improvements to enhance compliance, quality, and performance.

Support cycle and year-end inventory counts at multiple warehouses and reconcile in-transit inventory

Other tasks as reasonably assigned

Required Knowledge, Skills and Abilities

Demonstrates strong organizational skills with proven attention to detail. Possesses physical strength necessary to lift and move items upto 50LBS. Exhibits ability to use inventory software efficiently (Microsoft Office, Outlook, WMS and SAP BatchMaster) Possesses basic math skills with experience using Excel. Works well with a team. Communicates clearly and effectively. Demonstrates strong interpersonal skills. Handles discrepancies or shipping problems calmly and politely. Exhibits familiarity with shipping and billing procedures. Manages time efficiently. Demonstrates solid problem-solving skills.
- GMP, GDP, CAPA, and relevant regulatory standards (FDA, EU GMP, etc[MA1] .).

Health and Safety

Conduct all Job Tasks in a Safe and Responsible manner.

Participate in all Health and Safety, GMP and HACCP training as required.

Report any accidents, incidents and unsafe/hazardous conditions to your supervisor.

Report any damages to property and machinery to your supervisor.

Ensure that you understand how and when to use the Personnel Protective Equipment (PPE) that is located in your work area. Ensure you comply with OHSA, WSIB, MOL regulations and/or laws that govern "workers" responsibilities in the workplace and Comply with Tradition Fine Foods Ltd. Safety Rules and Good Manufacturing Practices, and HACCP Programs Demonstrates awareness of proper warehouse and factory safety procedures.
Job Specifications

College or University Education in Supply Chain. Minimum 2-4 -year work experience in warehouse and logistics. Exhibits good communication skills and is able to work as part of a team. Has an eye for detail and a scientific approach to problem-solving. Computer competent.
Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

Dental care Life insurance RRSP match
Schedule:

10 hour shift 8 hour shift Day shift Evening shift Monday to Friday Morning shift Night shift Overtime Weekends as needed
Work Location: In person