Job Description

Location: Janeway Children\'s Hospital

Wait List Manager
(Subject to Classification Review)
Children\'s and Women\'s Health Program
Temporary, Full Time (Until January 31, 2025 with possibility of extension)
22820RP1
Hours 70 bi-weekly (8-hour shifts; days)
Salary HL-19, ($64,742 - $84,164 per annum)
Competition Number 2024001162
Posted Date 22 February 2024
Closing Date 29 February 2024

About Us
Newfoundland and Labrador Health Services (NL Health Services) brings together five former separate health entities - Eastern Health, Central Health, Western Health, Labrador-Grenfell Health, and the Newfoundland and Labrador Centre for Health Information. The creation of a provincial health authority was announced following recommendations from Health Accord NL.

NL Health Services is responsible for delivering health and community services to more than 528,000 people living in Newfoundland and Labrador and employs over 21,000 people. NLHealthServices.ca

Job Summary
Reporting to the Director of the Children and Women\'s Health Program, the Wait List Manager is accountable for the continued development, implementation, management, evaluation, and sustainability of clinical wait lists for the Children and Women\'s Health Program at the Janeway Hospital. The incumbent ensures appropriate access to clinical services through continuous liaison between wait list patients, physicians, bookings offices, division managers and health care facilities.

The position ensures services are delivered efficiently and effectively, meeting the outpatient and inpatient waiting time targets while adhering to Newfoundland and Labrador Health Services strategic and operational plans. Accountabilities include but are not limited to: implements guidelines and procedures related to Wait List Management which ensure safe and timely scheduling of services. Works to improve efficiency by reducing inappropriate demand on services and developing and implementing best practice models. Identifies issues that impedes full utilization of capacity to deliver activity in an efficient and effective manner. Works with division managers in undertaking capacity planning to best inform medium and long-term planning. Participates in ongoing regional waitlist reviews. Manages financial resources in an effective and efficient manner. Provides leadership/direction in the ongoing development of electronic waitlists. Collects, analyzes, validates, and maintains wait time information with a focus on data accuracy within and across divisions and departments. Builds and maintains collaborative relations with internal and external stakeholders such as staff, clients, families, provincial programs/departments, and other health agencies. Participates in a number of committees applicable to the role as identified in collaboration with the Regional Director.

Job Qualifications
Education
Baccalaureate Degree in a health-related discipline is required.
Master\'s Degree is preferred.

Experience
A minimum of five (5) years\' acute care experience within the last seven (7), with extensive knowledge of the Children\'s and Women\'s Health Program is required.
Previous experience with Community Wide Scheduling is preferred.
Experience in program development is preferred.
Experience in/knowledge of programs and services which utilize waitlists is preferred.

Competencies (Knowledge, Skills & Abilities)
Knowledge of quality improvement and risk management.
Demonstrated ability to function in a high pressure, diverse and changing environment.
Demonstrated high level of interpersonal, facilitation and networking skills to establish and maintain positive working relationships with all levels of the organization, government, and community stakeholders.
Demonstrated strong leadership skills.
Demonstrated strong oral presentation and written communication skills.
Ability to manage fiscally manage budgets.
Ability to delegate responsibility, work with others, and coach a diverse group of people to develop their capabilities.
Ability to manage change through leading, motivating and empowering staff.
Evidence of active involvement or willingness to participate in continuing professional education development.

Other
Current and continuing registration with relevant professional association, if applicable.
Membership in professional organizations/special interest groups would be considered an asset.
A satisfactory record of work performance and attendance is required.

Apply online at https://employment.easternhealth.ca

Upon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email please contact Recruitment 777-7777 ext 5-2 immediately

To become a part of our team, please submit an up to date resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.

Contact Information for Recruitment Related Inquiries:

Telephone: (709) 777-7777 (5-2) or 1-800-563-3693
Email: employment@easternhealth.ca. Applications/resumes are not accepted at this email address.

If you are no longer interested in the position, you can withdraw your application by emailing employment@easternhealth.ca as soon as possible.

Eastern Health is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at 777-7777 press 5 then press 2 (long distance 1-800-563-3693) outlining how we can help.

EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.

Eastern Health