Job Description

Who is eHealth Saskatchewan?
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is \xe2\x80\x9cConnected healthcare, accessible to everyone, everywhere\xe2\x80\x9d with a mission to \xe2\x80\x9cCollaborate to transform healthcare through the use of information and innovative technology\xe2\x80\x9d. It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration. A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards. The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively. About the Role: Wait List Information Clerk
Reporting to the Manager, Provider Services, this role acts as the point of contact for Referral Management Service inquiries from referring providers, medical office assistants, specialist offices, and the Saskatchewan Cancer Agency regarding patient referrals. Inquiries can include but are not limited to: referral status, urgency, redirects, specialist exceptions, etc. Referral Management Services is a critical area within the healthcare system that assists patient\xe2\x80\x99s timely access to physician specialists and the successful candidate for this role will understand and demonstrate best customer service practices and principles.
Typical daily duties:

• Respond to stakeholder inquiries received via phone, email, fax, and through the Referral Management Service Referral Viewer;
• Deliver accurate, appropriate and timely support to our stakeholders providing patient- centered care;
• Meet the needs of our patients. Working in this type of environment calls for very strong interpersonal and excellent communication skills to establish and maintain effective working relationships, as well as above average typing/data entry skills.