Job Description

Company Description

We are champions for meaningful progress, helping our clients to win, keep and grow their best customers. With best-in-class services and solutions in media, CXM, and creative, we operate in over 145 markets worldwide with more than 48,000 dedicated specialists. Our mission is to set ourselves and the client up for success with the most efficient and effective ways of working (e.g. data, tech, tools, sourcing), and by doing so, deliver growth, margin and team benefits from the beginning. We deliver on the pitch promise to clients, and we make working on new business rewarding for our media talent thereby improving retention.



Media is being redefined on what feels like a daily basis. New technologies, new techniques, new thinking, new staffing models, new business... all must be harnessed. As the media industry evolves, we must find new ways of working and thinking to grow faster in 2023 and beyond. Our mission is to help the Media Service Line find simplicity and sophistication in everything we do.

The VP, Operations for dentsu will be responsible for the day-to-day operations behind media planning, buying, financial and client operations and overall agency management ensuring the account is running at optimal levels. This candidate must have a comprehensive understanding of process workflow, enabling automation tools and working with internal and external teams to implement and adhere to process.

Candidates need to be able to gather the needs of the organization and bring solutions where process works for people, not people for process. Candidates with a knowledge of media processes preferred but not required.

Increase the speed and sophistication of new client onboarding to dentsu Media

• Accountable as the Operations transition lead managing the overall client transition process, while navigating internal and external workstreams.
• Manages the delivery of the client transition (globally/in-market) within agreed-upon timeframes.
• Collaborate with internal stakeholders, clients, and key executives to successfully embed new clients into dentsu Media.
• Develop and implement best practices operating manual to plan and migrate a client across operational functions and media channels (Digital and Traditional).
• Manage client transition across functional workstreams and media channels, including tracking activity completion, running of internal and external status meetings and resolving obstacles.
• Provide ongoing support to new business efforts to enhance and harmonize our new client onboarding process.
• Present and deliver client transition plans that deliver a fast and flawless transition

Identification and Oversight of Agency Best Practices and Operating Procedures

• Work closely with President, Brand Leads, President of Amplifii and Client Leader(s) to identify 'hot-button' topics that require best practices and operating procedures.
• Identify process change risks that impact the organization and our clients.
• Outline and publish key performance metrics with stretch targets for improvement
• Oversee critical operational activities that will standardize our ways of working - systems, processes and business requirements.
• Formulate and propagate a continuous improvement methodology.
• Oversee client operations (Staffing, Workflow etc.) and financial operations (Salary Cost, Discrepancy etc.) for the media service line as well as offshore operations.
• Demonstrate advanced business skills in a proactive, decisive, and logical manner.

Qualifications

• 10+ years of media agency experience or related field/role
• Advertising agency or professional services experience preferred
• In-depth experience and knowledge of media planning and activation, business management, and internal operations
• Proficient in Microsoft (Excel, Teams, SharePoint), Workfront, Smartsheets, etc.
• Exposure to Media Tools, Lumina, MediaOcean/DDS, Salesforce, and willingness to evaluate and learn software/databases as required

Communications Skills

• Express oneself clearly and concisely in oral communications
• Write in a clear, compelling, and concise manner
• Organize ideas and information logically and sequentially
• Develop new business reports that are clear, error-free and on-time
• Bring an optimistic but practical approach to how you interact with other leaders

Soft Skills

• Demonstrated leadership through ownership of assigned tasks and responsibilities
• Regarded internally at dentsu Media as a "go to person"
• Displays sound business judgment internally
• Strong ability to manage crisis or red-flag situations; anticipate needs
• Demonstrated ability to recognize and appropriately elevates issues/problems
• Serves as an ambassador within dentsu Media and demonstrates grace in challenging internal/external scenarios

Additional Information

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact or to begin a conversation about your individual accessibility needs throughout the hiring process.

#LI-ME1