Job Description

Gelenk Networks Inc.

(DBA GenVoice Telecom)

is an emerging, fast-growing

Telecom company

based in Toronto. GenVoice offers several mobile app products, including

textrapp.com

. Over 10 million minutes and 20 million messages are transmitted on our cloud-based telecommunication platform every month, and we are proud to bring new technologies and ideas to traditional business communication methods.

Our intelligent R&D team consists of an accomplished group of innovators with a strong technical background and deep knowledge in business telecommunication, VoIP, eSIM and Text(SMS/MMS) and 5G messaging(RCS) systems. Our mission is to provide premium service and outstanding customer experience and cater to clients' individual needs.

We are looking for a proactive and detail-oriented

VoIP Support & Account Manager

to manage office IT infrastructure, server maintenance, VoIP configuration, and ticketing system operations. This role is critical in ensuring the seamless operation of our IT systems, supporting end-users, and enhancing overall IT efficiency.

Key Responsibilities

Office IT Management

Oversee the daily IT operations of the office, ensuring the smooth functioning of hardware, software, and network systems. Manage IT assets, including procurement, setup, and maintenance of computers, printers, and peripherals. Ensure IT security protocols are followed, including data protection and access control measures.

VoIP Configuration & Support (Primary Duty)

Set up, configure, and maintain VoIP systems for seamless internal and external communications. Troubleshoot VoIP issues, ensuring minimal disruption to business operations. Work closely with service providers to optimize system performance.

Ticketing & User Support

Manage and resolve support tickets efficiently, ensuring prompt response times and resolution. Provide technical assistance to employees, resolving hardware, software, and connectivity issues. Maintain detailed records of IT issues and solutions to improve future troubleshooting processes.

Requirements

Experience:

Diploma or Bachelor's degree in Information Technology, Telecommunications, Computer Science, or related field (or equivalent experience)

2+ years of hands-on experience with VoIP systems configuration, support, or IT systems administration

. Familiarity with VoIP configuration and troubleshooting. Prior experience in account management or client-facing support is an asset.
Technical Skills:

Strong knowledge of VoIP technologies (SIP, RTP, PBX systems, call routing, SBC, etc.)

. Proficiency in VoIP troubleshooting and optimization. Familiarity with helpdesk/ticketing platforms (e.g., Freshdesk). Proficiency in Windows, macOS, and Linux environments. Solid understanding of networking (LAN/WAN, VPN, firewalls, QoS) Basic knowledge of Windows/Mac OS environments and office IT equipment.
Soft Skills:

Excellent problem-solving abilities and attention to detail. Strong communication and interpersonal skills to assist non-technical users. Ability to work independently and manage multiple tasks effectively. Highly organized, detail-oriented, and adaptable to changing priorities.

Certifications (Preferred):

CCNA, CompTIA A+/Network+, or relevant IT certifications are a plus.

Job Types: Full-time, Permanent

Pay: From $48,000.00 per year

Benefits:

Casual dress Company events Dental care Extended health care On-site parking Paid time off Tuition reimbursement Vision care
Language:

Chinese (required)
Work Location: In person