Job Description

The VLT Attendant consistently demonstrates superior customer service skills to external and internal guests and maintains an upbeat, positive attitude, friendly and helpful demeanour, positive energy, and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and a friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well-informed of daily facility hours of operation, promotional programs, and any other relevant valuable guest information. Builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates the needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Best Western Rewards programs and Best Western Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Thistledown in a positive light to guests. Will serve as verifier for jackpot payout and credit owed procedures.

Essential Functions

Responsible for providing efficient guest service to all VLT guests and ensuring VLT machines are monitored continually for operation at maximum efficiency. Actively patrols assigned sections looking for opportunities to surprise and delight guests Enhances guests' VLT entertainment experience by creating a fun, high-energy environment through the celebration of VLT wins and building players' perception of luck. Displays attentive, upbeat, and enthusiastic behavior during each and every interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company-trained initiatives. Clearly communicates the functionality of the VLT Floor (i.e., ticket in/ticket out). Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority. Keeps VLT areas clean, secure, and well maintained Corrects minor machine malfunctions, including printer errors, bill validators, and VLT light repairs. Participates in VLT machine upgrades and implementing new initiatives. Adheres to regulatory, departmental, and company policies ethically, including those pertaining to AGLC regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date. Maintains monetary and paperwork accuracy within department standards. Accurately pays jackpots; performs buy-in transactions with VLT players; counts down and reconciles bank/wallet at the end of the shift. Maintains in-depth game knowledge and proactively explains games to customers. Ensures compliance of AGLC mandated age restrictions through the support of Endorses the business objectives, ethics and values of the hotel. Acts in accordance with the Code of Commitment. Partners with other departments and functions to understand and promote property-wide initiatives and programs.

Knowledge, Skills & Abilities

Must possess basic data entry/computer skills. Must possess basic math skills. Previous money handling experience preferred. Ability to read, write, speak and understand English. Ability to respond to common inquiries or complaints from customers and employees. Must be willing to work non-traditional days and hours. Must present a well-groomed and professional appearance. Must be able to lift, push, pull and carry. Must be able to turn the key constantly. Must be able to stand, walk and maneuver around the VLT area for long periods of time. Must be able to bend, crouch, kneel and twist. Must be able to handle a stressful environment, tolerate bright lights and high noise levels. Must be able to lift and carry up to 40 pounds.

Education and Experience

High school diploma or equivalent required. Previous money handling experience preferred.

Required Certification/License

Must have a valid AGLC VLT Licence or should be able to obtain it before starting Must have a valid ProServe Must be able to provide a clear

Police Check report

during the interview process
Job Types: Part-time, Permanent

Pay: $15.00-$15.50 per hour

Benefits:

Discounted or free food Flexible schedule On-site gym On-site parking Paid time off
Ability to commute/relocate:

Edmonton, AB T6H 2H4: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Server/ Bartender: 2 years (preferred)
Work Location: In person