Job Description

Reporting to the Museum Operations Manager, the Visitor Service Representative works cooperatively with all members of the visitor services team to create a positive museum experience that includes a welcoming museum atmosphere, providing exceptional reception and gift shop services, and assisting with Museum programs and rentals as requested.

Key Responsibilities:

Serve as the first point of contact for visitors, ensuring a welcoming, informative, and safe experience

Provide information about museum exhibits, events, memberships, rentals, and local attractions

Address visitor questions, concerns, and complaints with professionalism and care

Promote and sell museum memberships, admissions, and program offerings

Perform daily opening and closing procedures for both the visitor services desk and gift shop

Process transactions accurately through the point-of-sale (POS) system, including admissions, retail, donations, and rentals

Maintain and restock the gift shop, ensuring a clean, organized, and visually appealing retail space

Support inventory, merchandising, displays, and the annual inventory count

Maintain accurate attendance, sales, and visitor records

Assist with administrative tasks, supply tracking, and the training of casual or seasonal staff

Collaborate positively with museum staff and volunteers to support programming and visitor needs

Uphold museum policies, procedures, and relevant regulations

Qualifications:

Experience in retail sales, customer service, museum or gallery setting is an asset

Self-motivated and able to work independently

Willing to work weekends & evenings

Have superb organizational skills

Knowledge and experience in an office environment is an asset.

Additional Information:

Work Schedule:

Weekdays, weekends and evenings as needed - up to 80 hours per pay period

Hours:

8:45 a.m. -5:15 p.m.

Benefits:

Paid sick leave, participation in the Public Employees' Pension Plan (with employer contribution matching) and health and dental benefits as per the WDM Benefits Package Policy.

A detailed job description outlining duties, accountabilities, working conditions and salary is available at www.wdm.ca/careers.

Applications must be received by August 29, 2025.

Please submit your cover letter and resume to nbcareers@wdm.ca attention:

Sharain Jones, Operations Manager

Western Development Museum - North Battleford

Box 183, Highways 16 & 40

North Battleford SK S9A 2Y1

Job Type: Full-time

Pay: $16.67-$19.34 per hour

Benefits:

Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care Wellness program
Work Location: In person