Job Description

The Aga Khan Museum connects cultures and communities through the arts. The Museum's mission is to spark wonder, curiosity, and understanding of Muslim cultures and their connection with other cultures through the arts.

The Toronto-based museum promotes pluralism through art, storytelling, and enlightened encounters across cultures. Using traditional and contemporary art as well as performing arts as a force for positive change, the Museum's vision is to impact lives and contribute to more inclusive and peaceful societies. The Museum acts as a global learning hub, playing a unique and pivotal role in building connections between people and communities locally, nationally, and internationally.

Purpose of Position

Reporting to the Manager, Visitor Services, the Visitor Services Representative will be responsible for assisting visitors at the Museum by proactively engaging with them and offering information using a sound knowledge of all visitor programming and attractions, including retail products within the Aga Khan Museum. They will work primarily on the Museum floor, supporting Museum Operations, as well as Retail Operations departments.

Key Responsibilities

Overall

Greeting and welcoming visitors and Patrons to the Museum. Communicating with a variety of visitors with diverse interests and abilities to ensure a positive Museum experience. Processing cash and card payments and balancing cash registers with receipts, ensuring that all institutional policies and procedures are followed. Resolving visitor concerns and complaints promptly and to their satisfaction, as well as escalating to the supervisor as and when required. Ensuring that Health and Safety regulations and safe working practices as required by current legislation and the Museum's Health and Safety Policy and practices are adhered to, and participate as directed in all agreed evacuation procedures. Occasionally, providing administrative, clerical, and operational support to other Museum departments as assigned by the line manager.

Floor Operations

Efficiently and accurately processing all visitor admission tickets to the galleries. Ushering visitors in the Nanji Family Foundation Auditorium, ensuring all institutional policies and protocols are followed. Promoting sales by demonstrating merchandise and products to customers and ensuring that shelves are stocked. Opening and closing till -- cash handling, i.e., opening fund, fund bags, bank deposits, register overages, and shortages. Placing, replenishing, and price-tagging products onto the Museum Shop floor as and when needed. Keeping up to date with special promotions and assisting in putting up displays. Maintaining sales records and monitoring inventory levels. Reporting discrepancies and problems to the supervisor. Processing Purchase Orders and paperwork as it relates to ordering. Maintaining and organizing the stockroom. Assisting in the setup and sales in potential pop-up shops within the GTA as and when directed. Dealing with customer refunds. Be responsible for security within the Museum Shop. Any other duties as assigned by the line manager.

Qualifications & Experience

Minimum College degree or diploma in administration or related field. Minimum 2 years of experience working in a team-oriented, collaborative, customer-facing environment. Exceptional customer service orientation. Excellent communication, interpersonal, and analytical skills. Strong computer skills, including MS Excel. Experience using customer relationship management (CRM), point of sale (POS), and ticketing software. Knowledge of Tessitura is an asset. Experience in cash handling. Ability to lift up to 25 lbs. Ability to travel within the GTA for external pop-up shops and events related to Museum operations, as and when required. Flexible availability to work evenings, weekends, and public holidays, as and when required. Previous experience working in a cultural attraction is an asset. Expressed interest in the mandate of the Museum.

Please note that the hourly rate for this position is $22.50.

To Apply

Please send your resume to

akm.hr@akdn.org

by

February 1, 2026.

The Museum thanks all those who apply; however, only shortlisted candidates will be contacted. Please note that the Museum is an equal opportunity employer and is committed to fair and accessible employment practices.? Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disabilities Act for applicants invited to an interview. The Museum encourages applications by individuals identifying as Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, members of visible minorities and/or anyone belonging to equity-deserving groups.

Job Types: Part-time, Casual

Pay: $23.06 per hour

Work Location: In person