Job Description

Parks Canada - Visitor Experience


Banff (Alberta), Banff National Park of Canada (Alberta)


GS-MPS-04 (A1)


Various lengths - this competition will be used to staff multiple opportunities in English & bilingual positions to start spring/summer 2026.


$27.47 to $29.85 per hour (and additional 4% supervisory differential for lead hand positions (currently under review).)
Need help with your application? Check out our video for tips and advice!

Closing date: 31 May 2026 - 23:59, Pacific Time

Who can apply:

Persons residing within a 100 km radius of the Town of Banff, Alberta.

Parks Canada Agency considers applications from individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian Citizenship, permanent resident status, or work permit.

Apply online

Important messages

----------------------


We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.


Assessment accommodation


When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.


Important Information:

1. Applications for this inventory competition will be pulled on September 23, 2025. Subsequent applications will be pulled if and when required.


2. Living accommodations will not be provided.


3. You must provide contact information for 3 work references.



We will only accept on-line applications received via the jobs.gc.ca site. Persons who are unable to apply on-line must contact rhbanff-banffhr@pc.gc.ca prior to the closing date.



In support of achieving a diversified workforce, consideration may be given to candidates who self-identify as belonging to one of the designated employment equity groups under the Employment Equity Act: women; Aboriginal peoples; visible minorities; persons with disabilities.



NOTE: When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences).


Your job application must clearly demonstrate that you meet all the pre-screening requirements in order to move on to the next step. Please explain how you meet the essential criteria of education and experience. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the pre-screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the pre-screening questions. The lack of information in the form requested may result in the rejection of your application.

Duties

----------


This competition will be used to fill positions at the following locations:



Campgrounds: Visitor service, revenue collection and daily cleaning/maintenance at campgrounds & day use areas to enhance the visitor's experience. This includes but is not limited to greeting visitors and providing orientation, information and direction; confirming reservations; selling of campsites; daily cleaning of campground washroom and other facilities, day use area washrooms/pit privies, campsite cleaning/maintenance, grounds cleaning and litter picking and emptying of trash and recycling receptacles.



Visitor Services Lead Hand: Takes the lead as a member of a work crew; communicates what has to be accomplished; identifies tools and material to be used; sets the work pace; and explains work to new crew members.




In all positions, facility cleaning and maintenance is required.

Work environment

--------------------


Do you want to contribute to the protection and enjoyment of Banff National Park? Do you want to be part of a dynamic team and workplace? Do you want to work outdoors and share your passion for Banff with visitors? If so, working at Parks Canada's Banff Campgrounds & Day Use Areas is the job for you!

Intent of the process

-------------------------


This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

Positions to be filled:

Number to be determined

Information you must provide

--------------------------------


Your resume.


Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

--------------------------------------------------------------------------------------------------------------------------


EDUCATION:



Secondary school diploma or an acceptable combination of education, training and experience.


Degree equivalency


EXPERIENCE IN:




Applicable to all groups and levels:

Anticipating and meeting public needs and resolving complaints Working in a team environment Cleaning and maintenance practices


Applicable to GS-MPS-04/A1 group and level:

Demonstrating leadership in a professional setting
________________________________________________________

PERSONAL SUITABILITY :


Exercises sound judgment Communicates effectively Demonstrates integrity Shares our vision Strives for excellence

The following will be applied / assessed at a later date (essential for the job)

------------------------------------------------------------------------------------


Various language requirements

English Essential or Bilingual Imperative - Level (_ _ B /_ _ B)


Information on language requirements


ABILITIES:

Teamwork: works with others towards a common goal; able to trade off self-interest for team benefits; functions within and works towards goal of the group Client Focus: providing service excellence to internal and/or external clients Concern for Safety: identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others Initiative: dealing with situations and issues proactively and persistently, seizing opportunities that arise while performing repetitive tasks


Applicable to GS-MPS-04/A1 group and level:

Computer skills: performing in an electronic work environment; including but not limited to proficiency in Microsoft Office products Attention to detail: working in a conscientious, consistent and thorough manner

The following may be applied / assessed at a later date (may be needed for the job)

---------------------------------------------------------------------------------------


Asset Qualifications:

The following qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process, so please describe how you meet any of the following criteria.



________________________________________________________

ADDITIONAL QUALIFICATIONS:

Tact: Being respectful and polite when dealing with people; understands what to say/not say in difficult situations


________________________________________________________

EXPERIENCE IN:

Handling cash and operating point of sales Working with computer applications and reservation systems Working in a fast-paced environment with frequently changing priorities
________________________________________________________

OPERATIONAL REQUIREMENTS:

Willing and able to work shifts, evenings, weekends, holidays, and overtime Willing and able to travel to various sites and work outdoors, exposed to various weather conditions Willing and able to perform tasks such as: lifting heavy boxes, picking litter, custodial tasks and site maintenance Willing and able to perform a variety of custodial tasks such as sweeping, mopping, washing walls and windows, cleaning sinks, toilets and showers, plunging toilets, collecting garbage etc. Willing and able to be exposed to noxious odours such as car fumes, dust, garbage, cleaning products and primitive facilities Willing and able to conduct repetitive tasks Willing and able to stand for extended periods of time, bend, stretch and work from ladders or step stools Willing and able to demonstrate tasks to others

Conditions of employment

----------------------------


CONDITIONS OF EMPLOYMENT:

Security Screening: obtain and maintain a Reliability status (must be attained prior to appointment) Willing and able to wear identifier clothing and personal safety equipment Possession and maintenance of a valid Alberta class 5 driver's license or equivalent

Other information

---------------------


The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.


Information on employment equity


Note: Additional information may be requested after closing date for screening and/or assessment purposes.




The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.



In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.



Persons are entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted.