Annapolis Royal Historic Gardens Society
Position Description Position Title: Visitor Services Assistant
Area of Specialty: Visitor Services & Gardens Shop Immediate Supervisor: Manager Position Summary:
The Visitor Services Assistant will assist in many aspects of the operation including admissions, gift shop, caf\xc3\xa9, greeting guests, answering inquiries, assisting with activities and events, and other work related to welcoming and caring for our visitors\' needs. As part of the operational team, the Visitor Services Assistant will help to operate and maintain the Annapolis Royal
Historic Gardens to its expected standard of excellence. Duties:
Assist with the day to day operation of the Annapolis Royal Historic Gardens, including but not limited to the following:
- assisting with pricing, inventory, display of merchandise in the Gardens Shop
- duties as salesperson in the Gardens Shop and/or admissions
- assisting with Caf\xc3\xa9 service and special events
- cleaning and sanitization of visitor facilities
- responding to visitor needs and inquiries
- assisting in administrative duties to support management All other duties of a general nature to ensure the overall success of the Gardens, as instructed by the Manager and in accordance with Board policies and priorities. Personal Suitability:
- must interact well with co-workers, work as a team player
- excellent interpersonal skills in dealing with the public, colleagues, Board and volunteers
- excellent telephone manners
- accuracy and pride in work
- positive interaction with visitors and responding to their inquiries
- able to work independently with minimal supervision
- ability to provide supervision to trainees, students and volunteers
- be able to handle a diverse array of tasks and balance workloads Skills Required (prerequisite):
- good general knowledge of the Gardens and excellent knowledge on the area
- acceptable level of gardening and tourism knowledge and/or experience
- ability to use tools & equipment as directed
- proper and safe use of tools, equipment and cleaners
- physically able and willing to do physical work
- typing, computer use, general office skills Working Conditions:
- able and willing to work in a variety of conditions (inclement weather, distractions)
- able and willing to do shift work (weekends and evenings as required)
- ability to react to new situations and emergencies Training:
- First Aid & CPR
- WHMIS Equipment Used:
- cash register, VISA/Debit machine, etc
- computer, copier, general office equipment Hours of Work:
0-25 hours per week in keeping with seasonal requirements. Benefits:
This part time position does not qualify for the Garden Employee Benefits package.
- Supervisory Position: Number of Employees Supervised: Directly 0 Indirectly 0 Nature of Supervision: Occasional supervision of students and volunteers. Training Record: Training Record is Attached (on file). Training or Changes Requested, Comments: Signed by: Employee: ______________________ Date: ____________ Manager: ______________________ Date: ____________ Job Type: Part-time
Part-time hours: 0-40 per week Salary: $15.00-$16.00 per hour Benefits:

• Casual dress
• Discounted or free food
• Flexible schedule
• On-site parking
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• Holidays
• Weekend availability

Supplemental pay types:

• Tips

COVID-19 considerations:
Our COVID protocols meet or exceed provincial standards, but change as conditions change. We have various tools available to keep staff and visitors safe when needed, including masks, vaccination, distancing, & enhanced sanitization measures. Application question(s):

• Please tell us why you would like to join our team at the Annapolis Royal Historic Gardens.

Experience:

• tourism, retail or foodservice: 3 years (preferred)

Language:

• French (preferred)

Licence/Certification:

• Driver\'s License (preferred)
• First Aid Certification (preferred)

Work Location: One location Expected start date: 2023-05-01