Job Description

Position Posting
Visitor Service Attendant
(1 Position Available) Term of Employment: Part-time, Continuing
Rate of Pay: Band 1: $21.22 - $23.18 per hour (Subject to CUPE 1015 Agreement)
Location: Bioclean Aquatic Centre
Duties:

The Visitor Service Attendant is the first point of contact with visitors to the Bioclean Aquatic Centre. Knowledgeable and engaging, they play a vital part in ensuring a rewarding visitor experience and in promoting the facility\xe2\x80\x99s public programs, events and memberships. This position acts as a support for all programs. The Visitor Service Attendant must be able to tactfully deal with the public and must have effective verbal and written communication skills. Visitor Service Attendants provide exceptional customer service, maintain lobby readiness for visitors, accurately process payments and assist with emergency procedures.

Duties

• Perform a variety of customer service functions, including performing initial greetings, answering and forwarding calls, checking facility users in and out, and issuing passes/registrations to various recreational services.
• Process payments for admissions, memberships, bookings, merchandise and program registrations.
• Provide specific recreational information to the public, including answering questions about programs offered, suggesting appropriate programs for the individual\xe2\x80\x99s needs, explaining rules, regulations, program fees and schedules, and providing directions as necessary (in person or over the phone).
• Maintain a safe, clean and organized work area.
• Assist in receiving and inventory of retail and operational supplies.
• Maintain open lines of communication with lifeguards, instructors and office staff.
• Communicate and coordinate with appropriate staff members and supervisors to maximize effectiveness and efficiency of interdepartmental operations and activities.
• Operate standard office equipment including copier, fax, filling systems, phones, cash register, and computer.
• Use computer programs available to design, print and edit recreational facility signs and posters.
• Receive, sort and distribute incoming and outgoing mail.
• Demonstrate a positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers.
• Train part-time and seasonal staff in VSA functions.
• Recognize and respond quickly and effectively to emergencies.

Other

• Other related duties as required.

Schedule:
The position is office based and may be required to work day, evening, and weekend shifts throughout the week and may be assigned to complete monthly, weekly or daily safety related inspections and/or documents The full-time position works Monday- Friday 8am-4:30pm, working a maximum of 40 hours/week. Part Time positions work primarily evening and weekend shifts.
Qualifications:

• Previous experience in cash handling and customer service.
• Excellent written and oral communication skills.
• Proven ability to effectively and tactfully deal with the public.
• Possess basic computer skills.
• Valid Standard First Aid & CPR - C certificate

Pre-Employment Requirements:

• Satisfactory Criminal Record Check with a Vulnerable Sector Check.
• Successful applicant must provide proof of qualifications.
• Applicants with international education will be required to include an Academic Credential Assessment with application.

Closing Date: February 29, 2024
Posting Type: Internal & External
Application Information: The City of Lloydminster is an equal opportunity employer. If you have questions or require further information on this position, please contact us. All applications must be sent to the Employee Relations team and received by the closing date.

Victoria Macvarish
HR Generalist, Employee Relations
City of Lloydminster
4420-50 Avenue
Lloydminster AB/SK T9V 0W2
Phone: 780-875-6184

Powered by JazzHR

Lloydminster