Job Description

Full-time | 12 Month Contract

Overview

At Tourism Kamloops, we believe great ideas are sparked by open minds and expansive thinking. We're a team fueled by creativity, connection, and a deep love for our community. Every day, we get to experience a city that moves at its own pace, where the skies stretch wide, and adventure waits around every bend.

We're energized by the possibilities ahead and the chance to build something truly remarkable, together. If you're someone who lights up at the thought of fresh ideas, thrives in collaboration, and isn't afraid to explore what's possible, you'll fit right in. Here, we celebrate the journey, embrace the unexpected, and champion the vibrant, grounded spirit that makes Kamloops one of a kind.

Are you passionate about creating memorable moments for visitors and showcasing everything Kamloops has to offer? Tourism Kamloops is looking for a Visitor Experience Specialist to help shape how visitors - and locals - connect with our vibrant region. In this hands-on, community-focused role, you'll lead the charge on visitor servicing, support our Visitor Ambassadors, keep our digital tools running smoothly, and ensure partners across the region are equipped to welcome guests. If you're an organized multitasker with a customer-first mindset, a knack for communication, and a love for our region, this role offers the perfect blend of creativity, coordination, and community connection. Join us in helping visitors explore, enjoy, and fall in love with Kamloops.

The Role

Coordinate all operations for the Roam Street Team and visitor engagement, including hiring, training, scheduling, and support Respond to community and visitor inquiries via phone and email in a timely manner Organize three seasonal familiarization tours for the tourism industry annually Support maintenance of the Tourism Kamloops-branded vehicle(s). Maintain and enhance the Tourism Kamloops Volunteer Visitor Ambassador program, with potential to develop and expand the program Ensure local tourism partners are stocked with current Tourism Kamloops materials Update CRM accounts and listings as needed Prepare and submit reports required for visitor servicing Curate weekly and monthly e-newsletters Support content, including writing for social media, email newsletters, website, blog, and other marketing materials, as requested Support grant funding applications such as the Canada Summer Jobs grant Maintain the Tourism Kamloops ChatBot Maintain the Learn the 'Loops online training course, adding updates as required Manage the Tourism Kamloops online store, including product purchasing, inventory management, shop promotions, and order delivery Support research and data analysis, and prepare reporting Support travel deals programming Support destination stewardship programs such as Biosphere. All other duties as required.

What you bring

Education, Experience, and Qualifications

A university degree in business, tourism, communications, or related field A minimum of three years of recent, related experience Experience in leading teams of 5+ staff or volunteers An equivalent combination of education and/or experience may be considered Class 5 driver's license and access to a vehicle required
Intangibles

Strategic thinking, resourcefulness, and creative problem-solving skills with a results-driven mindset Excellent communication and writing skills Experience managing staff and/or volunteer groups Strong interpersonal and management experience Organized, methodical, and motivated with a customer-first approach Ability to multitask and meet challenging deadlines Working knowledge of Office365, Google Drive, and Shopify; knowledge of SimpleView CRM, ProcessWire, and MailChimp considered an asset Excellent organizational, project management, and time management skills while maintaining a high level of attention to detail Vast knowledge of the Kamloops and surrounding region

What We Offer

Competitive salary of $52,000-$67,000 in a full-time, 12-month contract role, based in Kamloops. A modern, Kamloops-based office space. A flexible work model that supports high performance while recognizing the importance of personal priorities. Monthly team adventures that build connection and highlight the best of Kamloops. A collaborative, flexible, and forward-thinking work environment where innovation, creativity, and passion are celebrated. Opportunities to grow, learn, and contribute to exciting projects that showcase Kamloops to the world. A supportive team culture that works hard, supports one another, and celebrates wins together.
Closing Date:

January 11, 2026

Estimated Start Date:

February 2, 2026

How to Apply

If this sounds like the perfect role for you, send your resume and cover letter to

meghan@tourismkamloops.com

by

January 11, 2026

.

Learn more https://www.tourismkamloops.com/careers/

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: $52,000.00-$67,000.00 per year

Ability to commute/relocate:

Kamloops, BC V1S 1L8: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have a class 5 driver's license and access to a vehicle?
Work Location: In person