Job Description

Job Opportunity: Visit Verification Coordinator (Office-based)

Please note - this position can be based out of Baie Verte, Springdale, Grand Falls-Windsor, or Lewisporte.

Location:

Baie Verte, Springdale, GFW, or Lewisporte, Newfoundland and Labrador

Employment Type:

Full-Time, Office Position

Reports to:

Employee Relations Director

About Us

Horwood's Home Care is dedicated to delivering high-quality in-home supports across Central Newfoundland and Labrador. Our team uses AlayaCare to manage scheduling, timekeeping, and client records, and we are committed to maintaining accurate and compliant visit documentation in line with Newfoundland Labrador Health Services operational standards.

Position Summary

We are seeking a detail-oriented Visit Verification Coordinator whose responsibility is to manage and validate home support worker visit records in AlayaCare to ensure accuracy and compliance with visit-verification requirements. This role is critical to support payroll accuracy, correct billing, and adherence to regulatory standards.

The successful candidate will review, verify, resolve exceptions, and approve visit records in AlayaCare's Visit Verification workflow, ensuring caregivers have correctly clocked in and out for every visit.

The position can be based out of Baie Verte, Springdale, Grand Falls-Windsor, or Lewisporte.

Key Responsibilities

Run daily Visit Verification processes in AlayaCare to identify unverified or exception visits. Review failed visit exceptions (e.g., missing clock-in/out, GPS or time discrepancies) and resolve them according to policy. Ensure that all care workers' clock-in and clock-out times align with scheduled visits and Newfoundland Labrador Health Services requirements. Communicate with care staff and supervisors to clarify timekeeping discrepancies and follow up on missing or inaccurate visit information. Update verification reasons and resolution codes within AlayaCare and document resolutions. Approve confirmed visits for billing and payroll once compliance is verified. Maintain clear records of actions taken and resolutions applied for audit readiness. Provide summary reports to management on verification outcomes and compliance metrics. Support process improvement initiatives to minimize future visit verification issues.

Qualifications

Required:

? Proficiency with Computers
? Strong attention to detail and commitment to procedural accuracy.
? Excellent communication skills to liaise with care staff and operations teams.
? Comfortable working independently in an office environment.

Why Join Us

Meaningful work that supports care quality and compliance
Collaborative, supportive team culture
Opportunity to refine systems and improve operational workflows
Competitive compensation and benefits

How to Apply

Please submit your resume and a cover letter outlining your experience and why you're a good fit for this role to:

toddhorwood@horwoods.ca

Applications accepted until

December 18, 2025

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: $18.00-$19.45 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care Life insurance Paid time off
Work Location: In person